Commonwealth Collections Operations Specialist

Compensation Amount:

Job Summary:

Job Description:

• Facility & Dock Operations: Inspect docks and facilities daily for safety, cleanliness, and maintenance needs.
• Asset Management: Ensure boats, trailers, and equipment are in good working order; coordinate repairs and maintenance schedules.
• Customer Service & Sales: Handle customer inquiries, bookings, rentals, and check-ins for boating activities.
• Safety Compliance: Enforce all boating safety regulations, including Coast Guard rules, and maintain CPR/First Aid certification.
• Staff Coordination: Supervise dockhands or junior staff, assisting with scheduling and daily operational tasks.
• Administration: Maintain accurate records of inventory, participation counts, and rental agreements. 

• Experience: Previous experience in marina operations, boat handling, or a similar hospitality/recreational facility.
• Technical Knowledge: Familiarity with vessel types, basic boat maintenance, and marine equipment.
• Certifications: CPR/First Aid/AED certification preferred or able to obtain within the first week.
• Communication: Strong interpersonal skills for interacting with customers, staff, and vendors.
• Availability: Must be willing to work flexible hours, including weekends and holidays. 

• Ability to work outdoors in varying weather conditions.
• Capable of lifting, carrying, and maneuvering heavy equipment, such as docks, kayak/canoe gear.
• Physical presence at job site required

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.