Communications Center Dispatcher (EMS and Medical Transportation) - Day, Night & Weekend Openings

About the Role

A-MED Ambulance is hiring Communications Center Dispatchers to support ambulance and wheelchair van operations in New Orleans. Dispatchers are the first point of contact for patients, facilities, and crews. You will answer calls, document trip details, and coordinate unit responses. The role requires excellent customer service, multitasking, and clear communication.

Key Responsibilities

• Answer and triage incoming calls from hospitals, nursing facilities, and the public  

• Collect patient and trip details and enter them into the Computer Aided Dispatch (CAD) system  

• Dispatch ambulance and wheelchair units quickly and accurately  

• Communicate updates to crews and relay patient information to receiving facilities  

• Document calls, cancellations, and crew activity accurately in CAD  

• Assist with shift coverage by contacting employees when schedule changes occur  

• Maintain an organized and professional dispatch center  

• Support operations during severe weather, outages, or emergencies

Why Work With Us

• Impact: Your work directly supports patient care and community safety  

• Growth: Locally owned and committed to EMS career development  

• Teamwork: Collaborate with EMTs, paramedics, and operations leaders  

• Culture: Professional, supportive, and mission driven environment

About A-MED Ambulance Service

Since 1996, A-MED Ambulance Service has served Southeast Louisiana. Family-owned and locally operated, A-MED provides emergency and non-emergency transport with a reputation for reliability, compassion, and community commitment.

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Qualifications

• Strong customer service and communication skills with clear, calm, and professional delivery  

• Ability to multitask and stay composed in high-pressure situations  

• Accurate documentation and attention to detail  

• Basic computer skills; prior dispatch or CAD experience preferred  

• High school diploma or equivalent required; EMS or call center experience is a plus  

• Valid driver’s license and ability to meet insurance requirements  

• Flexibility to work days, nights, weekends, and holidays

Physical and Mental Requirements

• Ability to sit for long periods and use phones, headsets, and computer systems  

• Clear speech and hearing for phone and radio communication  

• Strong judgment and decision-making skills under pressure