Communications Strategist and Organizational Change Management (OCM) Journeyman

Overview

Client First Technologies currently is seeking a Communications Strategist and Organizational Change Management (OCM) Journeyman in support of our Government customer. The Communications Strategist and OCM Journeyman develops and executes strategic communications and change management initiatives.

The Communications Strategist and OCM Journeyman is responsible for producing executive-level and public-facing communications, supporting organizational change management efforts, and leveraging leading methodologies and tools to drive awareness, acceptance, and adoption of new programs, products, and processes across the enterprise.

This is a full-time position in Camp Springs, MD with the opportunity for telework (as authorized). 

CFT offers a full benefits package, a collaborative work environment and a strong company culture. Veterans and military spouses are encouraged to apply.

This position is contingent upon contract award.

• Develop and execute communication strategies with clearly defined target audiences, key messages, and delivery channels, including public-facing communications and executive-level communications
• Ensure all communications adhere to Plain Language guidelines and Section 508 compliance standards
• Develop communication strategies aligned with customer priorities, providing consistent and ongoing communications with defined key messages, distribution channels, and modalities
• Advise Program Managers and Product Owners regarding messages for target audiences, defining specific messages, identifying the most effective avenues, and optimizing the timing and sequencing of key outreach and activities
• Develop change management strategies for business process transitions based on an understanding of relevant policies and their impact on current programs
• Develop and execute comprehensive change management strategies, including communication plans, training, and phased deployment approaches
• Facilitate stakeholder engagement, awareness campaigns, and training sessions
• Leverage Prosci, Lean Agile, and Scaled Agile Framework (SAFe) methodologies for change adoption, with focus on aligning agency, division, and program objectives
• Implement feedback and continuous improvement mechanisms around change management and adoption, including use of retrospectives, surveys and survey data, and FAQs to ascertain and address stakeholder perception
• Leverage best practices and leading technologies such as infographics, the Adobe Suite, the Microsoft Suite of products, and Mural to develop innovative communication products that drive awareness, acceptance, and buy-in of projects and products

Qualifications

• Bachelor's degree in Communications, Public Relations, or a related field required
• Minimum of seven (7) years of experience developing and executing communication and change management strategies for federal programs
• Prosci Change Management Certification or a similar professional certification required; an advanced degree may be considered as an alternative to the certification requirement
• Demonstrated expertise in executive-level communications, messaging frameworks, and stakeholder engagement
• Experience supporting organizational change management initiatives in a federal environment
• Strong writing, editing, and presentation skills tailored for diverse audiences
• Ability to coordinate across functional teams to ensure clear, consistent messaging
• Experience drafting strategic communications in support of operational programs for DHS
• Proficiency with the Microsoft Suite, Adobe Suite, or similar communications and design tools

Physical Demands

• Must be able to sit and stand for extended periods of time
• Occasional travel and overtime may be required

Required Clearances and Screenings

• This position is subject to a DHS background investigation and must meet eligibility requirements for access to Sensitive But Unclassified (SBU) information