Join our non-profit group practice dedicated to providing comprehensive dental care to all individuals, including those with special access needs who face barriers to care. We are seeking a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service.
Key Responsibilities
- Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits
- Prepare the clinical provider schedules for on-site care visits
- Report, document, and address customer service inquiries from patients, patient representatives, and facility staff members
- Coordinate monthly visits to our contracted on-site care facilities for dental services and oral health screenings
- Enter monthly provider schedules into Open Dental and distribute to appropriate staff
- Update facility records as needed
- Confirm patient appointments, with family members and/or the facility staff
- Scan and enter new and/or updated patient information
- Enter and verify insurance plans, and document changes and updates accordingly
- Perform pre and post quality assurance for appointments and send insurance claims
- Send and follow up on treatment plans sent to families and update status accordingly
- Send and follow up on insurance pre-authorizations and update status accordingly
- Scan and process patient treatment information including fax correspondences
- Discuss appointment and account information with patients and their responsible parties
Why Join Us?
- Meaningful Work – Make a difference in a mission-driven, patient-centered practice.
- Professional Growth – Gain valuable experience in a supportive team environment.
- Inclusive Workplace – Work in a welcoming setting where all contributions are valued.
Requirements
- HS Diploma or GED required
- Customer Service, scheduling, and phone experience preferred
- Dental office experience strongly preferred, but not required
$20 - $22 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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