Community Engagement Specialist

Goodwill of Southwestern Pennsylvania is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

The Community Engagement Specialist will oversee the daily operations of the Northside Common Ministries(NCM) food pantry, managing volunteer activities and expanding on shelter outreach efforts to foster robust community involvement. This position will develop and strengthen relationships with organizations, government agencies and the community. The Community and Engagement Specialist will serve as a point of contact for all prospective customers and volunteers. This position will facilitate the enrollment of participants and orientation of volunteers. This role will work collaboratively with other Goodwill departments.

This position is instrumental in ensuring efficient service delivery, enhancing program effectiveness, and building partnerships to meet the evolving needs of our community.

Duties will also include but are not limited to:

• Lead the day-to-day food pantry operations, ensuring cleanliness and agency standards are being met for programmatic compliance in safety, risk and HIPAA


• Maintain current knowledge of program enrollment requirements and ensure data collection and enrollment practices are updated, as needed


• Partner with marketing department to enroll and orient volunteers to the pantry and shelter operations, training agency policies and shelter procedures.


• Plan and execute various workshops and events to increase awareness, promote community involvement and support of Northside Common Ministries Food Pantry and Men’s Shelter


• Collaborate with program staff and community partners to facilitate a smooth intake process for participants.


• Delegate and supervise assignments of volunteers, maintaining organization and tracking completion of day-to-day operational needs.


• Plan and execute various workshops and events to increase awareness, promote community involvement and support of Northside Common Ministries Food Pantry and Men’s Shelter


• Communicate job specific expectations to the client and communicate regularly with clients to ensure they are satisfied and fulfilled with employment.

External Hiring Range: $20.83-24.34/hour

Travel Required:  Yes, locally

QUALIFICATIONS:

• High School Diploma or Equivalent AND 5 years experience required. OR


• Associates' Degree AND 3 years experience required. OR


• Bachelors' Degree AND  21year of experience required. 

Required Experience: A combination of experience in community outreach, volunteer coordination or program administration.

Preferred Experience: Experience with intake and database management. Intermediate fluency in Spanish preferred.

Schedule: Monday -Friday 

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) upon hire.  


• Must have a driver’s license and reliable transportation.


• ServSafe certification within 90 days of hire.