Community Health Worker

Make an impact. Join our growing outpatient clinics, focused on improving the wellbeing of families. We are seeking a mission driven and dedicated Community Health Worker to provide Enhanced Care Management services primarily to individuals experiencing homelessness and other individuals with needs. 

• Over the phone, assess patients’ needs and connect them to appropriate resources. 
• Improve patient satisfaction by calling patients to share with them their test results and provider's recommendation. At patient's request, schedule the patients for follow-up. Confirm patient's understanding and satisfaction. 
• Willingness to assess patients for risk of HIV exposure and provide education on pathways for HIV testing and prevention.
• Accurately and clearly document all patient interactions within patients’ medical records in a timely manner. 
• Work positively as part of a collaborative team that includes an LVN, social worker, physicians, nurse practitioners, and community partner organizations. 

Essential Functions (What You Do).

The Community Health Worker is responsible for helping neighbors and health center patients navigate and access health center and community services, and aiding patients in adopting healthy behaviors. Community Health Workers promote health education resources, connect individuals to health insurance coverage and health care services, and assess the need for and connect individuals and families to community resources.

The position will also be responsible for:

• Providing individuals with resources to obtain health insurance coverage and health care services.
• Contact patients to administer the PREPARE assessment/Social Determinants of Health (SDOH) questionnaire, with the aim of identifying patients with the risk of potential HIV. 
• Connect patients with educational resources that promote healthy living.
• Assist patients with scheduling appointments, perform data entry such as updating medical history, demographics, and contact information.
• Uphold all HIPAA (Health Insurance Portability and Accountability Act) and other regulatory compliance and safety requirements.

Who We Are. We are a collaborative community practice, with locations in Fullerton, Anaheim, Orange, and the High Desert. We believe that everyone should have access to high-quality comprehensive medical care, regardless of their ability to pay. Our health centers use a team-based model of care that includes family medicine, obstetrics, women’s health, oral and vision care, preventative and educational health, mental health, patient advocacy, case management, and community health. Most of our patients live below 200% of the Federal Poverty level and are best served in Spanish. Through our origins with St. Joseph Health, we have provided care to low-income families since the 1980s, maintaining a commitment to serving our most vulnerable neighbors with high-quality, nationally recognized care. Our work is rooted in our values of Justice, Excellence, Dignity, and Compassion.

St. Jude Neighborhood Health Centers is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.

Healthcare & Childcare Benefits: available first of the month following start date

• Medical (Blue Shield Trio HMO & PPO)
• Dental (Guardian PPO)
• Vision (Guardian PPO)
• FSA - Pre-tax benefit for health care expenses
• FSA Dependent Care - Pre-tax benefit to put toward childcare or other dependent expenses
• Mental Health - Employee Assistance Program & access to meditation resources through Calm

Paid Time Off

Financial Wellness - Retirement & Investment:

• 401(k) (Vanguard) - eligible first of the month following 30 days, with health center. Employer match begins after 1 year of service.

• Profit-sharing

Required Education:

• High School Diploma or GED

Required License/ Certifications:

• CPR/AED / BLS Certification
• Valid and unrestricted California Driver’s License with clean driving record.

Required Experience:

• 1 to 2 years of relevant work experience.

Preferred Experience:

• Prior experience utilizing Epic electronic health record system Community Clinic experience.

Knowledge/Skills/Abilities:

Required:

• Strong organization and follow-up skills.
• Ability to multi-task and prioritize.
• Knowledge of computer software programs and basic office equipment.
• Demonstrates the ability to read, write and speak English and Spanish without an interpreter.
• Demonstrates interpersonal/cultural sensitivity and work with a diverse and often underserved population.
• Effective written and verbal communication across all levels of the organization and with vendors.
• Highly organized with strong time management skills, being able to perform simultaneous tasks, prioritize them effectively and follow through quickly.
• Proficiency with EMR systems. (EPIC experience preferred.)
• Communication skills consistent with the facilitation of health and wellness topics to individuals, small and large groups of community residents.