Community Manager

JOB SUMMARY

The Community Manager is responsible for day-to-day operations including leasing, marketing, financial reporting, appearance, and good working order of the assigned properties within the portfolio. Focus on maximizing the financial returns from the property in accordance with the owner's objectives and maintaining the integrity of the physical assets with purposeful capital expenditure planning and routine preventive maintenance performance. Responsible for the recruitment, selection, training and supervision of all on-site personnel. Assists the District Manager, and/or other management team members with special projects, administrative tasks, and other non-property management related work, to achieve the goals of the company, including but not limited to marketing, leasing and operations. This is a 32 hour a week position.  

ESSENTIAL DUTIES

Maintaining the physical asset:

• Recruit, select, train, and supervise site maintenance staff. Develop priorities for site upkeep and development of a preventative maintenance program.
• Delegate and/or monitor day to day maintenance work, and completion of all items identified on the annual preventive maintenance schedule prepared for each site.
• Complete regular inspections and follow-up on emergency and routine maintenance work, capital improvements, and turnovers both commercial and residential.
• Select, supervise, and review all contractual services.
• Confirm all vacant units/areas are ready to lease, and tenant requests are completed in accordance with company policy.
• Regularly inspects grounds, interior hallways, and all common hallways.
• Approve expenditures for all maintenance and cleaning supplies, materials, and equipment.
• Make recommendations for physical repairs and/or replacements and coordinates major capital improvements for budget review.
• Perform inspections and review punch lists following completion of major repairs, maintenance or renovations.

Marketing and leasing:

• Recruit, select, train, and supervise site and/or leasing personnel if applicable at assigned properties.
• Actively manages all advertising, marketing, and social media initiatives.
• Analyze rental trends, prepare competition studies, and implement marketing plans based on rental trends. Track effectiveness of marketing to maintain high occupancy
• Responsible for resident/client retention, including renewals, and re-leasing potential vacancies with focus on minimizing loss of rental income.  

Financial monitoring and control:

• Responsible for timely collection and processing of rent including administration of late rent, court proceedings and recovering delinquent balances in accordance with law and company policy
• Project future budgetary needs, develop plans, and supervise implementation of the budget.
• Prepare individual property budgets for assigned properties in line with stated company timelines.
• Review monthly income statements and prepares explanations of variances.
• Process and/or approve all accounts payables for disbursement in accordance with stated company policy.
• Approve time & attendance including overtime for site staff in accordance with stated company timelines.  

Administration:

• Prepare annual management plan to correspond with annual budget for properties assigned. Provide specific financial, physical & administrative objectives.
• Ensure property files, leases and records are maintained in compliance with company, local, state or federal requirements.
• Responsible for enforcement of lease and lease terms 
• Work with site staff to deal with any emergencies that may arise on site; notify District Manager with serious emergencies. Prepare contingency plans to respond "crisis" situations that may arise.  
• Communicates all problems and makes recommendations to District Manager

Required Education & Experience:

High School Diploma required, associate or bachelor’s degree preferred. 3+ years previous experience as a multi-family apartment community manager with proven success in marketing, leasing management of community operations at a high level. Excellent communication skills; Microsoft Word and Excel ability. RealPage experience is a plus. Must be able to respond to emergency calls and issues after regular business hours. 

Required Competencies & Skills:

• Proficient with Microsoft Office Suite or similar software, and cloud-based ERP software with ability to navigate computer system data quickly and efficiently. Prior experience with RealPage a plus.
• Excellent analytical and problem-solving skills with ability to think & manage in a strategic manner.
• Detail oriented with high level of accountability, accuracy, and efficiency, especially when multitasking.
• Ability to manage a team and direct day to day activities & tasks.
• Ethical conduct, integrity, and trust. 
• Excellent verbal and written communication, interpersonal, time management, problem-solving and math skills.
• Adaptability through periods of change and growth.
• Ability to multitask based on prioritization and time sensitivity.
• Ability to manage multiple priorities and possess excellent follow through skills.

Work Environment

An individual working in this role will sit at a desk and use office equipment such as a computer, phone, photocopiers/scanners, and other peripherals. The position will also require the individual to stand, walk, use hands, reach with hands and arms, bend, and squat. The noise level in the work environment is usually moderate. This position may require lifting up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Valid Driver’s License and reliable transportation required to travel within in a 100-mile radius to locations within the portfolio.