Community Service Rep

Our Mission is to deliver the Wisdom of Nature and take our healing mission to more people in more parts of the world. We strive to be, and be seen as, one of the leading supplement companies in the world by delivering “New Chapters” for the industry and being passionate leaders in all we do.

Our Credo Work Ethic points establish our Company values and inspire the best in collaborative business conduct. Functional Competency Assessments and Supercritical Success Factors define the business competencies required for delivery of a healing mission, “Absolute Best Performance” and ensuring the vitality and growth of every employee at New Chapter. 

RESPONSIBILITIES
• Deliver high-quality service via our email support platform, and very soon our phone support platform
• Be a passionate advocate for riders and drivers while answering any questions that come your way
• Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again
• Triage issues and escalate them when necessary

• Solid writing skills
• Strong verbal communication skills
• Passion for helping others and creating rider and driver support experiences that wow users
• Ability to troubleshoot problems to find speedy resolutions
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries

PREFERRED QUALIFICATIONS
• College degree
• Support experience in a high-volume environment
• Familiarity with Zendesk is a plus, but not required
• You’re an Uber evangelist--you care about the product and getting others excited to ride