Community Services Site Coordinator

Job Title: Community Services Site Coordinator 

Job Category: 9 - Service Worker

Department/Group: FACT Program

Location: Utica 

Travel Required: Yes

Level/Salary Range: NE3 Min $19.18 to Max $25.00

Base salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Position Type: Full-time / Part-time, Non-Exempt, 35 Hours Weekly

Position Summary

The Community Services Site Coordinator is responsible for reviewing, accepting and addressing all requests submitted through an “Integrated Face Sheet”, as well as conducting initial screenings with utilization of the individualized screening tool, then identify areas of need and facilitate appropriate community-based services with a focus on Social Determinant of Health (SDOH).

ROLE AND RESPONSIBILITIES

Activities include but are not limited to the following:

• SCAN Tool Duties:
• Process Integrated Face Sheets submitted by identified community sites daily for review and acceptance.
• Outreach on a daily basis multiple member utilizing the SCAN Tool.
• Send referrals out to the identified support program or service team.
• Complete SCAN Tool Tracker.
• Completes on-site engagement, assessment, connection at multiple community locations.  
• Collaborates with community-based partners to ensure that members identified have an IFS completed and are able to complete the SCAN Tool implementation.
• Monitors updated SCAN tool results as they relate to identified members and communicates information to referent.  
• Collaborates with all service providers and members to establish a team communication plan.
• Assists in completing referrals via SCAN Tool to services within the identified agency (i.e. social work, care management, etc.)

QUALIFICATIONS / EDUCATION / EXPERIENCE REQUIREMENTS

• Minimal of a Bachelors of Arts or Science Degree in psychology, sociology, human services or related field with One (1) to three (3) years’ experience where primary function was the provision of direct services to families in a community service mental health, medical, substance abuse treatment center or criminal justice setting. 
• Basic Computer Skills (Windows, Outlook, Word, Excel)
• Travel is required. Must have a valid NYS Driver’s License.
• Competencies and experiences necessary include customer service orientation, diplomacy, diversity, flexibility, follow through, informing others, safety orientation, reliability and consistency, written communication and cooperation and teamwork, listening skill, optimism, quality orientation, analytical thinking.
• Applies and actively shares knowledge, expertise and best practices with team
• Behavior supports the mission, core values and objectives of the organization.
• Displays flexibility and openness in daily work and encourages others to stay open to change and improvement.
• Accepts and readily adapts to changing priorities, new ideas, strategies, procedures and methods.
• Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations.
• Accumulates all relevant information prior to making job-related decisions.
• Presents well-considered alternatives when making recommendations.
• Makes decisions in a timely manner.
• Represents the organization and its network of providers by displaying a respectful and caring manner with clients and their families.
• Addresses all client concerns in a timely and efficient manner and reports any complaints to their immediate supervisor for resolution.
• Complies with quality assurance, OSHA, HIPAA, Department of Health, infection control, safety and other policies set forth.

WORK ENVIRONMENT / HAZARDS

• Job related tasks do not involve exposure or potential exposure to blood, body fluids, or tissue and Category I tasks are not a condition of employment. May have exposure to unpredictable individuals and situations when working at CNYHHN sites, its affiliates or the community.
• OSHA Exposure Category III

PHYSICAL DEMANDS

• Certain deadlines and unanticipated developments may require work during evenings, weekends.
• Ability to quickly address any emergent issues without losing focus on task at hand.
• The employee must have full sight and hearing with fluency in the English language. While performing the duties of this job, the employee is regularly required to talk or hear.  
• The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time.
• Constantly operates a computer and other office productivity machinery, such as a copy machine, scanner, computer printer, etc.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising workflow and efficiency.
• Must have the ability to lift up to 25 lbs.

WORK CONTACT GROUP

All staff, family members, community-based organizations, unified court systems.

SUPERVISED BY: Operations Manager of Strategic Initiatives and Integrated Services.

SUPERVISES:

• None