Community Standards Representative

The Palmetto Dunes Property Owners Association located on Hilton Head Island, South Carolina  With a mission to enhance the quality of life, strive to protect the natural environment, and improve the resources of our community for all those who live, invest, work and play here, PDPOA will be regarded as the best and most sought after residential resort community on the east coast.  It is governed by a homeowner Board of Directors which oversees the community through onsite management led by the Chief Executive Officer.

The candidate for this position will report directly to the Director of Community Services, and is responsible for proactively encouraging and enforcing compliance within the community.  The Community Standards Representative would develop and strengthen relationships with vendors, contractors, commercial entities, utilities, and homeowners.  This position would spend the majority of time out in the community providing a presence and encouraging greater compliance and cooperation.

Essential Functions

• Encourages and enforces covenant compliance within the Palmetto Dunes community.  Covenant compliance includes, but is not limited to, adherence to PDPOA’s Covenants, Bylaws, PPG’s, and Resort Regulations. Investigates complaints of violations, and issues private citations as necessary.
• Demonstrates a full understanding of applicable policies, procedures, and work methods associated with assigned duties.
• Investigates instances of construction violations and work without required permits.  In coordination with the Security Department, issues stop work orders as necessary.
• Conducts routine property maintenance inspections including periodically photographing and inspecting properties, issuing the appropriate notices, and ensuring properties are brought into compliance. Prepares a variety of reports, memos, and correspondence; documents and maintains records of enforcement activities.
• Monitors, reviews, and issues utility permits for all utility companies performing work in the community.
• Inspects and enforces applicable compliance issues pertaining to the lagoon system and shoreline structures.
• Responds to questions and concerns with regard to covenant compliance; provides information as appropriate and works with the ARB Administrator and other PDPOA staff to resolve complaints.

Competencies

• Strong communication, writing, and interpersonal skills to support effective communication.
• Must be authoritative when necessary, and have the ability to control situations and guide conversations to an agreeable resolution.
• Must possess the ability and knowledge to use computer systems.  Knowledge of MS Office, basic skills in office procedures, and filing systems is required.  Ability to maintain central database for citation and code enforcement activity data.
• Experience in public contact and ability to provide superior customer service while behaving in a professional manner.
• Being able to work with minimal supervision is critical, and multitasking is a necessary skill.
• Must be able to keep information learned in the course of business confidential, and to report any indiscretions to senior management.

Education and Experience

• The Community Standards Representative must have at least an Associate’s degree, Bachelor’s degree is preferred, and intermediate knowledge of fundamental office procedures and technology.  Skill in telephone and interpersonal etiquette is critical, and courteous communications are expected. 
• Must have at least 2 years’ experience in a similar compliance or code enforcement type position.
• Construction management experience is a plus.
• A minimum of 2 years’ experience in enforcing laws, codes, rules and/or regulations is preferred.
• This position must be able to pass a criminal background investigation, pass a drug and alcohol test, and be able to speak articulately.
• A valid driver’s license is required.
• Bilingual is a plus.
• Knowledge of construction, engineering, and other building industry practices is important.

Physical Requirements: 

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, employees are regularly required to drive vehicles, see, sit, walk and stand, talk and hear, both in-person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms and lift up to 25 pounds.
• While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; concentrate, analyze and solve non-routine and complex office administrative problems; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks; work under deadlines with frequent interruptions; and pleasantly interact with employees, board members, guests, homeowners and contractors in the course of work, some of whom may be dissatisfied or abusive individuals.

This job requires some physical activity.  There will be times when the Community Standards Representative must be able to inspect properties and work with homeowners, which will require travel to and examination of sites in a variety of weather and terrain conditions.

The employee might be required to work up to and after storm or natural disaster events depending on need, approval of police authorities, and ability to make it into work.  Senior management and outside law enforcement agencies will determine the appropriate response and access to the property.

PDPOA’s offices and worksites are smoke-free work environments. 

Anticipated Start Date:  January 2018

Classification: Full-Time, Salaried, Exempt

Salary Range: $38,000 to $48,000

Excellent benefits including matching 401K.

All your information will be kept confidential according to EEO guidelines.