Community Support Supervisor

Job Title: Community Support Supervisor 

Location: Branson, Missouri 

Department: Recovery Services 

Employment Type: Full-time 

Job Summary: 
The Community Support Supervisor plays a vital role in guiding a team of Community Support Specialists, using advanced knowledge of psychological concepts and evidence-based interventions to coordinate the delivery of essential mental health services. Join our compassionate and collaborative team where you can make a meaningful impact in the lives of those we help. We are looking for someone who is not only skilled in leadership but also passionate about client-centered care. Your ability to inspire and mentor will foster the growth and success of your team. 

In this role, you will conduct initial and annual psychosocial assessments and develop strengths-based treatment plans tailored to each client's individual needs. Your leadership will enhance the quality of mental health services in our community. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits – Scroll down to the bottom of this post to learn more 

Key Responsibilities: 
• Hold regularly scheduled individual supervisions and administrative team meetings. 
• Provide clinical oversight and guidance for client treatment, including appropriate addendums to annual treatment plans. 
• Assist team members in identifying case management needs. 
• Review all critical intervention plans and engage in direct crisis intervention when necessary. 
• Support team members in managing their schedules effectively, serving as backup when needed. 
• Conduct timely documentation according to policies and procedures. 
• Accompany team members during client home visits monthly for safety and quality assurance. 
• Monitor documentation compliance, especially for new team members. 
• Mentor team members through positive feedback and constructive coaching. 
• Complete intakes and annual assessments, documenting key clinical findings and recommendations. 
• Participate in developing treatment plans with a client-centered approach. 
• Engage in clinical consultations for clients needing higher levels of care. 
• Report incidents to relevant supervisors and departments. 
• Facilitate hiring and training for new staff, ensuring a smooth onboarding process. 
• Evaluate team performance according to established guidelines. 
• Review travel vouchers for reasonableness and audit electronic health records to ensure service provision. 
• Perform additional duties as assigned by the supervisor or as needed by the department. 

Education, Experience, and/or Credential Qualifications: 
• Master’s degree in Psychology, Sociology, Social Work, or a related field – Preferred 
• Must have or obtain a valid Driver's License within two (2) weeks of employment. 
• Must have access to a personal vehicle for occasional client transport. 
• Proficient in Microsoft Office applications. 

Additional Qualifications: 
• Must demonstrate exceptional customer service skills. 
• Ability to establish effective relationships and follow direction. 
• Excellent knowledge of community resources for effective partnership engagement. 
• Willingness to lead by example and develop leadership qualities. 

Physical Requirements: 
• ADA Consideration - Sedentary work: Exerting up to 10 pounds occasionally and/or a negligible amount frequently to lift, carry, push, or pull objects. 
• Repetitive movements of hands and arms for typing and/or writing during work shift. 
• Sedentary work involves sitting most of the time, with occasional walking or standing. 

Keywords: Community Support, Mental Health, Supervision, Treatment Plans, Client-Centered Care, Crisis Intervention, Leadership, Behavioral Health, Case Management, Team Development