Compliance Analyst - Consumer Complaints

Job Title: Compliance Analyst - Consumer Complaints
Location: Remote
Job Type: Full Time
Company: Village Capital & Investment LLC

Introduction:

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are located in Henderson NV. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities:

• Intake, track, and manage consumer complaints through resolution


• Ensure all complaint handling meets established service level agreements (SLAs)


• Draft written responses to ensure accuracy, consistency, and appropriate language


• Investigate complaints by gathering and reviewing relevant information from internal systems and departments


• Partner with internal teams to resolve complaints efficiently and effectively


• Maintain thorough and audit-ready documentation of all complaint activity

Basic Qualifications:

• Proven experience with problem-solving skills and attention to detail


• Strong communication and interpersonal skills


• Ability to work independently and as part of a team

Specific Qualifications:

• 2+ years of experience in the mortgage industry


• Prior experience in consumer complaint handling, compliance, or a related function preferred


• Working knowledge of consumer protection regulations and complaint resolution requirements (e.g., CFPB, BBB)


• Experience drafting written customer correspondence in a regulated environment


• Ability to manage multiple priorities and meet strict deadlines in a fast-paced setting


• Strong organizational skills with the ability to maintain accurate, audit-ready documentation


• Demonstrated ability to identify trends, assess risk, and escalate concerns appropriately

Benefits:

• 401(k) matching


• Dental insurance


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Vision insurance

In summary:

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!