Concessions Manager | Full-Time | CFG Bank Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Concessions Manager is responsible for overseeing all food and beverage concession operations at CFG Bank Arena, ensuring exceptional guest service, operational efficiency, and financial performance during concerts, sporting events, family shows, and special events. This position manages the planning, staffing, inventory, and execution of concession services throughout the venue while maintaining high standards of food quality, safety, and cleanliness. The Concessions Manager leads a team of supervisors and hourly staff to deliver a best-in-class fan experience, maximize revenue opportunities, and ensure compliance with company policies and health regulations. Working closely with culinary, warehouse, premium services, and venue operations teams, the Concessions Manager drives operational excellence, cost control, and continuous improvement across all concession locations.

This role requires a hands-on leader who thrives in a fast-paced, high-volume entertainment environment and is committed to delivering outstanding hospitality experiences for every guest

This role pays an annual salary of $70,000-$75,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 11, 2026.

CFG Bank Arena is a 14,000+ seat, reimagined world-class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually, including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined CFG Bank Arena.

Concessions Operations Management

• Oversee all concession stands, portable locations, bars, and food service outlets throughout the arena.
• Ensure efficient setup, operation, and breakdown of concessions for all events.
• Monitor food quality, presentation, service speed, and guest satisfaction.
• Conduct pre-event and post-event operational reviews to identify opportunities for improvement.

Staff Leadership & Development

• Recruit, train, schedule, and supervise concession supervisors and hourly team members.
• Lead pre-event staff meetings to communicate expectations, menu offerings, and operational goals.
• Coach and develop employees to maintain high service standards and operational consistency.
• Assist with employee performance evaluations and corrective action when necessary.

Financial & Inventory Management

• Manage labor budgets and staffing levels to maximize productivity and control costs.
• Monitor food and beverage inventory levels and coordinate product ordering.
• Analyze sales trends and implement strategies to increase revenue and profitability.
• Minimize waste, shrinkage, and product loss through proper inventory controls.

Guest Experience

• Ensure guests receive prompt, friendly, and efficient service.
• Resolve guest concerns and service issues in a professional manner.
• Support initiatives that enhance the overall fan experience and increase customer satisfaction.

Food Safety & Compliance

• Ensure compliance with all health department regulations, food safety standards, and company policies.
• Maintain proper sanitation practices throughout concession locations.
• Verify responsible alcohol service procedures are consistently followed.
• Conduct routine inspections of concession stands, storage areas, and equipment.

Event Execution

• Coordinate with culinary, warehouse, premium services, and venue operations teams to ensure successful event execution.
• Ensure concession locations are fully stocked and operational before doors open.
• Manage event-day logistics and staffing adjustments based on attendance and sales volume.
• Prepare operational reports and event recaps for leadership review.

Vendor & Equipment Management

• Monitor concession equipment maintenance and report repair needs.
• Assist with vendor relationships and product sourcing initiatives.
• Ensure all concession assets are properly maintained and secured.

Administrative Responsibilities

• Complete payroll, scheduling, inventory, and financial reporting requirements.
• Track key performance indicators including sales, labor costs, food costs, and guest satisfaction metrics.
• Support implementation of new menus, promotions, technologies, and operational initiatives.

Education & Experience

• Associate's degree in Hospitality Management, Food & Beverage Management, Business Administration, or a related field preferred.
• 3–5 years of progressive management experience in food and beverage operations, concessions, hospitality, sports and entertainment venues, restaurants, or similar high-volume environments.
• Previous experience managing concession operations in an arena, stadium, convention center, or large-scale event venue preferred.
• Proven experience leading teams in a fast-paced, customer-focused environment.

Knowledge & Skills

• Strong understanding of food and beverage operations, concession management, and guest service standards.
• Knowledge of inventory management, purchasing, labor scheduling, and cost control practices.
• Experience managing budgets, financial reporting, and revenue-driving initiatives.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and time-management abilities with the capacity to manage multiple priorities simultaneously.
• Ability to analyze operational data and implement process improvements.
• Proficiency in Microsoft Office Suite and point-of-sale (POS), inventory, and scheduling systems.

Certifications

• ServSafe Food Protection Manager Certification preferred or ability to obtain upon hire.
• Alcohol service certification preferred or ability to obtain upon hire.
• Knowledge of local, state, and federal health and safety regulations.

Leadership Competencies

• Team leadership and employee development
• Operational planning and execution
• Customer service excellence
• Financial acumen and business management
• Problem-solving and decision-making
• Conflict resolution and employee relations
• Attention to detail
• Adaptability in a fast-paced event environment

Physical Requirements

• Ability to stand and walk for extended periods during events.
• Ability to work in a high-volume, fast-paced environment.
• Ability to lift and carry heavy objects as needed.
• Ability to work flexible hours, including evenings, weekends, holidays, and event days.

Preferred Qualifications

• Experience in sports and entertainment venue food service operations.
• Experience managing union and/or seasonal workforces.
• Familiarity with event-based hospitality operations and large-scale crowd service.
• Demonstrated success in improving guest satisfaction, increasing revenue, and controlling operational costs.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.