Concessions Supervisor

Job Summary

Concessions Supervisor – Lumen Field

Become a part of the Levy team at Lumen Field, home of the Seattle Seahawks, Seattle Sounders FC, OL Reign, and world-class concerts and events. As a Concessions Supervisor, you are responsible for directing and responding to guest needs across multiple stands during an event. You will also oversee the set-up and breakdown of the event once it ends.

Compensation & Benefits

• Pay Rate: $31.18 per hour


• Free Parking


• Staff meal provided each shift


• Pro Shop employee discount

Essential Duties and Responsibilities:

Guest Support

• Establish connections with guests while understanding suggestive and upselling techniques


• Provide attentive service to guests, ensuring comfort and support from initial contact through the duration of the event


• Help resolve guest complaints/feedback, following up to make sure their needs are met

Event Operations

• Comprehend all event paperwork and reports


• Maintain knowledge of all menu offerings and location presentation guidelines


• Conduct post event inventory checks and restock if needed


• Create, modify, and close sales checks in point of sale

• Complete all event set-up and breakdown responsibilities within timelines provided


• Knowledge of all menu offerings and location presentation guidelines


• Follows responsible alcohol service policies

Supervision:

• Supervise staff check-ins and breakdowns for the assigned zone


• Ensure all food and beverages are appropriately displayed in concession stands throughout the event


• Maintain service areas, adhering to company and state food handling and sanitation procedures


• Help resolve issues at or around assigned zone

Qualifications:

• Previous experience in supervisory or lead roles required


• Ability to stand and walk for long periods of time while engaging with guests


• Skilled in communicating with teammates, managers, and guests


• Capable of lifting products and equipment up to 50 pounds


• Ability to react professionally and calmly in emergency situations


• Ability to complete digital onboarding materials and electronic employment verification


• Possess valid Washington State Food Worker Permit and ServSafe Alochol training, & Washington State Class 12 MAST Permit


• Must be at least 21 years of age


• Must pass background check.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.