POSITION: Concessions Supervisor
STATUS: Part-Time/Hourly
DEPARTMENT: Food & Beverage
REPORTS TO: Concessions Manager
SUPERVISES: Concessions Staff
POSITION CONCEPT:
To serve the Mission, Vision and Values of REH, Inc. by supporting the concessions manager in supervising the concession area of operations including lobby bars and food service to maintain high customer service standards and meet budget goals.
ESSENTIAL FUNCTIONS:
- Supervise the concession and bar staff during events including training, development and direction to maintain and exceed service standards and goals.
- Assist with inventory management as directed including verifying deliveries, reconciling purchase orders and monthly inventory counts.
- Ensure clear communication within the concessions team and with other F&B team members to support the overall customer experience.
- Reconcile sales with receipts and inventory at each point of sale at shift end.
- Address customer satisfaction issues.
- Troubleshoot and report issues with house and external concessions equipment.
- Log and monitor alcohol service violations by bar staff to support responsible pour guidelines.
- Double as bar back and/or bartender when needed.
- Other duties as assigned.
QUALIFICATIONS:
Education:
- Two-year college degree or equivalent education and experience in the field.
Experiences:
- Two years’ experience in beverage service including bartender, bar back and/or server responsibilities.
- Two years’ customer service experience.
Demonstrated Skills or Knowledge:
- Knowledge of inventory management and cash controls.
- Ability to supervise and coach team members.
- Ability to create and implement operational plans.
- Knowledge of health regulations, OSHA compliance, tax regulation, alcohol licensing and liability, and other legal requirements within the food service industry.
- Proficient in Outlook, Excel and Word.
- Demonstrated commitment to the principles of teamwork and shared responsibility.
- Ability to multi-task and meet simultaneous deadlines.
- Ability to plan, organize, and coordinate people, tasks and projects for efficiency.
- Ability to relate to a diverse group of people.
- Ability to communicate effectively and persuasively both orally and in writing.
- Ability to operate basic office equipment such as copier, fax machine, telephone, computer and printers.
- Ability to anticipate problems or to identify them before significant impact on service delivery, expenses or revenues.
- Basic knowledge of ADA, safety regulations and fire codes related to delivery of services.
Physical Demands:
- Ability to lift and carry up to 50 lbs.
- Ability to bend, stoop, kneel, and stand for periods of time.
- Ability to work in various climates.
- Ability to drive.
- Ability to maintain good attendance is a condition of employment and a function of this position.
Other:
- Valid driver’s license and safe driving record.
- Ability to work long and irregular hours, including holidays.
- Successful completion of background check and drug screen.
Ruth Eckerd Hall is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
All applicants considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our patrons and contributing to the financial success of the organization and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a human resources representative.
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