Concierge

Position Summary:
We are seeking a dependable and service-oriented Concierge to support our Assisted Living and Memory Care community. This role serves as the first point of contact for residents, families, visitors, and staff, helping create a welcoming, safe, and well-coordinated environment. Flexibility is essential, as shifts may vary based on staffing needs, including evenings, weekends, and holidays.

Shifts Needed:

Monday *Every Monday 4:30pm-7:30pm

Every other Wednesday 4:30pm-7:30pm

Thursday *Every Thursday 4:30pm-7:30pm

Every other Friday 4:30pm-7:30pm

Every other weekend: 9am-5:30pm

Key Responsibilities:

• Greet residents, visitors, and staff in a warm, professional manner


• Answer and direct phone calls; manage inquiries efficiently


• Monitor building entry/exit 


• Assist with resident requests


• Handle incoming/outgoing mail and deliveries


• Communicate effectively with care staff regarding resident needs or concerns


• Maintain front desk organization and ensure a clean, presentable lobby area


• Respond calmly and appropriately in urgent or emergency situations

Qualifications:

• High school diploma or equivalent required


• Previous experience in customer service, hospitality, healthcare, or senior living preferred


• Strong communication and interpersonal skills


• Comfortable working with seniors, including individuals with memory impairment


• Ability to multitask and remain composed in a dynamic environment


• Basic computer skills (email, scheduling systems, phone systems)


• Reliable and flexible availability

Preferred Attributes:

• Compassionate, patient, and respectful demeanor


• Strong problem-solving skills and attention to detail


• Team-oriented with a willingness to assist across departments

Working Conditions:

• Primarily desk-based with occasional walking throughout the community


• May involve evenings, weekends, and holiday coverage


• Interaction with residents in assisted living and memory care settings