Concierge

Description

1. Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards.
2. Plan and manage active trips for clients following the Jet Linx Service Standards.
3. Manage, update, and maintain all client accounts, preferences, and expectations, using company systems.
4. Coordinate with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues.
5. Proactively communicate, document, and resolve complaints, escalating to management as necessary.
6. Provide internal and external follow-up to resolve any service failures appropriately.
7. Perform Concierge base duties as needed.
8. Regular and predictable on-site attendance required.
9. Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
10. Perform other duties as assigned.

• Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
• Ability to apply critical thinking to solving urgent matters, getting creative when there is no explicit instruction guide for all issues
• Establish and maintain effective relationships with clients
• Ability to work flexible, non-standard hours including nights, weekends, and holidays
• Proficient with Microsoft Office Suite
• Ability to work both independently and as part of team
• Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers 
• Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
• Ability to maintain the confidentiality of sensitive information
• Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
• Ability to multi-task and complete work within assigned timelines under minimal supervision
• Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
• Operate office equipment as needed

• Bachelor’s degree or 2+ years’ experience in an aviation service role 
• 2 years of professional customer service experience required
• Aviation industry experience or interest preferred

• Majority of work is completed in a normal office work environment
• Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions  
• Must be able to move up to 25 pounds on an infrequent basis

• Ability to obtain a U.S. driver's license
• Proof of eligibility to work in the US