Concierge

Balance Life & Work with a New Career Opportunity

(LONG TERM CARE)

(SHORT TERM REHAB)

(SKILLED NURSING)

(SUB ACUTE CARE)

Now Hiring - Front Desk/Concierge - Randolph, MA

Min $20/hr - Max $24/hr

Compensation will be based on, but not limited to, experience, qualifications, credentials, employment status, and work schedule

CareOne at Randolph

The Front Desk/Concierge is responsible for but not limited to:

1. Provide direct assistance and support for designated Units within the Center - remaining on the assigned Units at all scheduled times.


2. Serve as a critical representative of the Center while serving as a liaison between family, residents and staff.


3. Ensure the identification and communication of all quality of care concerns/resident satisfaction concerns to the appropriate department head in a timely manner


4. Facilitate welcoming new residents by providing direct interaction and assistance with new admissions - meeting and greeting each resident, and providing support as needed.


5. Provide direct resident assistance in calendar management - reminding residents of the individual upcoming schedules, including rehabilitation, personal physician appointments, activities, and discharge date.


6. Serves as Unit troubleshooter - proactively identifying resident, family, and staff needs and addressing each in a positive manner


7. Proactively manage resident and family needs to enhance their experience within the Center


8. Establish and conduct daily 1x1 visits and communication with residents and families as identified.


9. Provide assistance with room service; through friendly conversation, encourage residents to join fellow residents for meals in the Center's dining room.


10. Conduct ongoing checks for Center and Unit cleanliness - immediately identify and correct areas of concern.


11. Proactively respond to call bells - providing direct assistance and support.


12. Serve as Center Tour Guide for prospective residents/families as requested.


13. Assist with the identification and recommendation of potential long term residents


14. Help ensure customer satisfaction and timeliness of communication/response at all times

Position Requirements:

• Strong organizational skills;


• Effective and friendly verbal and non-verbal communication skills;


• Proven ability to effectively manage multiple details; and


• Solid understanding of resident, family, and staff needs.