Concierge Professional

The Greet Hub Concierge provides professional, high-quality support to employees, visitors, and internal stakeholders in a fast-paced corporate environment. This highly visible role combines hospitality, administrative coordination, and responsible for executing daily operations at the Greet Hub while providing best-in-class service to employees, clients, and guests.

The Concierge plays an important role in creating welcoming, organized, and efficient workplace experience. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a professional and disciplined presence. The Concierge ensures consistency in service delivery, supports concierge research and contributes to an organized, efficient, and engaging workplace environment.

This is a full time role with hour Monday - Friday. Compensation for the role start at $18 per hour.

Work Environment

This role is based onsite in a professional corporate office environment. The Concierge is expected to maintain a visible, welcoming presence and support both daily operations and service delivery needs throughout the workday. Flexibility may be required based on business needs, staffing coverage, and onsite events.

Job Responsibilities:

• Provide a warm, polished, and professional welcome to all employees, visitors, and vendors, setting the standard for a five-star workplace experience.
• Anticipate and proactively address employee and guest needs to deliver memorable and high-touch experiences.
• Respond to employee requests in a timely, courteous, and professional manner.
• Maintain a clean, organized, welcoming, and well-stocked reception area and common spaces.
• Support new hire tours and assist with visitor or group arrivals as needed.
• Stay informed about building activities, workplace updates, and local resources that may support employees.
• Assist with monthly tabling events to promote concierge services and engage employees.

• Ensure the front desk is never left unattended,
• Aid with maintaining site security by strictly adhering to and enforcing established procedures, managing logbooks, and issuing visitor badges.
• Enter service requests accurately and maintain complete and timely records in the appropriate systems.
• Maintain a working knowledge of building operations, workplace policies, and available services to assist with facilities-related requests and coordinate follow-up as needed.
• Serve as a trained backup for remote switchboard coverage when needed.
• Support personal and convenience-related requests (e.g., travel, reservations, gift ideas, event planning, household services) with discretion; coordinate with local vendors to identify employee offerings, discounts, and resources.

• Research local events and experiences to support employee engagement, while building partnerships with local vendors to provide onsite services, discounts, and offerings.
• Communicate effectively with the onsite team regarding daily operations, service needs, and employee feedback
• Adapt to changing priorities and business needs while maintaining service standards.
• Support operational improvements by sharing observations and ideas to enhance employee experience.
• Achieve monthly targeted goals and service metrics as assigned

·         Assist in the development and continued maintenance of Standard Operating Procedures

• Perform other job-related duties as assigned
  
  

Competencies:

• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and oral communication skills
• Active listening
• Ability to adhere to schedule
• Desire for continuous learning
• Flexibility to adapt to changing tasks/priorities
• Strong verbal and written communication skills.
• Professional presence and excellent interpersonal skills.
• Strong attention to detail and organizational skills.

Qualifications:

• Minimum of 3 years of customer service experience.
• Experience in front desk, concierge, hospitality, workplace services, or a related service environment preferred.
• High school diploma or GED required.
• Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Teams.
• Ability to use internet search tools, navigate systems, and complete accurate data entry.
• Dependable, flexible, and committed to delivering consistent service.
• Experience supporting a corporate office environment.
• Familiarity with service request systems, visitor management tools, or workplace support platforms.
• Experience working with employees, vendors, and guests in a polished service setting.

• Medical, dental, vision Insurance starting the first day of the month after hire
• Long term and short term disability insurance pair for by Circles
• 401k with match
• Life insurance paid for by Circles
• Up to 15 days of PTO per year
• Paid holidays
• Access to discount programs
• 30 day paid sabbatical