Concierge/Administrative Assistant

Esplanade at Northgate is seeking a highly organized, personable, and detail-oriented Concierge/Administrative Assistant to serve as the front-of-house representative for our community. 

Position Overview

This fast-paced position is ideal for a dynamic professional who thrives in a service-oriented environment and can manage multiple administrative functions with discretion and efficiency. As the first point of contact for residents and guests, the Concierge/Administrative Assistant plays a key role in delivering exceptional community experience while supporting the administrative operations. 

Key Responsibilities:

• Greet residents, guests, and visitors with professionalism and courtesy.


• Maintain and manage the membership database, including processing new and transfer memberships.


• Coordinate and manage reservation requests, meeting spaces, and room scheduling.


• Manage electronic record filing systems and logs to ensure all documentation is properly stored and accessible.


• Serve as the primary phone operator, directing calls, taking messages, and responding to inquiries.


• Provide general administrative support to management and other departments as needed.

Qualifications:

• Previous experience in a concierge, administrative assistant, or customer service role, preferably in a luxury or private community setting.


• Exceptional communication and interpersonal skills.


• Strong organizational and multitasking abilities with keen attention to detail.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management.


• Ability to handle sensitive information with discretion and professionalism.


• A warm, polished, and professional demeanor with a passion for providing excellent service.

Working Conditions:

• Front desk-based position in a high-traffic community clubhouse or administrative office.


• Fast-paced environment with frequent interaction with residents and staff.

 Minimum Qualifications:

• Associate’s degree (AA); and one to two years of administrative experience; or equivalent combination of education and experience.


• Ability to work independently with little or no supervision.


• Ability to communicate verbally and in writing. Ability to compose letters and to facilitate phone calls and general inquiries sensibly.