Consultant EVIP Relocation - US Based Remote

Consultant EVIP Relocation

Primary Function

The Premier Executive Consultant serves as the Single Point of Coordination, owner, and navigator of the relocation process for senior-level / executive customers.

Responsible for delivering high-touch service, managing a reduced caseload, and ensuring timely, efficient support throughout the relocation process.   

Major Duties and Responsibilities

Service Delivery & Coordination

• Serve as primary coordinator for all relocation phases

• Deliver high-touch service through: 

  • Proactive communication

  • Supplier coordination – onsite oversight of household goods moves

  • 24/7 accessibility for emergencies  

  • Needs assessments and documentation support

  • Book travel arrangements

• Interpret and communicate supplier reports

Program & Product Execution

• Demonstrate knowledge of CARTUS products/services

• Administer relocation programs per company standards

• Coordinate services across assigned customers

Supplier & Internal Coordination

• Maintain relationships with internal/external stakeholders

• Ensure alignment and service consistency

Revenue & Value Support

• Identify cross-selling opportunities

• Support revenue growth initiatives

Operational Responsibilities

• Ensure data integrity in CARTUS systems

• Track policy updates and communicate changes

• Provide data input for customized reports

• Participate in projects and training initiatives

• Provide desk coverage as needed 

Critical Selection Criteria

• Ability to meet/exceed service goals

• Clear communication skills

• Strong judgment and decision-making

• Interpersonal and influencing skills

• Detail orientation and multitasking

• Team collaboration

• Cultural awareness

• Flexibility and resourcefulness

• Ability to manage stress and organize work

Qualifications / Selection Criteria

• Advanced proficiency in CARTUS systems (Atlas,  Hex, Cartus Online) and Microsoft Office (Teams, Excel, Word), with the ability to quickly learn new tools and technologies) 

• Bachelor’s degree or 3+ years of experience in relocation, mobility, or a client-focused service environment. Domestic Home Sale and/or Realtor experience preferred.

• Onsite meetings are for oversight of household goods moves

• Strong commitment to accuracy, process discipline, and data integrity across all aspects of work

• Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment

• Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients

• Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences

• Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority

• Travel required – 25%, limited travel may occur on weekends in order to meet onsite commitments.  High concentration of travel occurs May- September. Travel outside of work hours is compensated.