Consultant II International Relocation - US Based Remote

International Assignment Consultant II - remote

Job Description

The IAC serves as the “navigator” of the relocation process for his/her international assignees.  Responsibilities include, but are not limited to:  administering relocation policy/program for assignees; fully understanding and counseling the International Life Cycle Milestones; counseling on all authorized benefits and services, coordinating the shipment of household goods, destination services and expense management.

MAJOR DUTIES AND RESPONSIBLITIES:

• Maintain an assigned caseload while providing single point of coordination for all phases of  international relocation activities on behalf of the Client as outlined in contractual agreement;

• Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies

• Manage CAD report to ensure Service Status Maintenance compliance and move milestones

• Maintain and enhance relationships with internal Cartus departments and external suppliers.

• Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements;

• Identify areas of improvement; relating to services, processes and policies;

• Recognize, identify and promote opportunities to generate increased revenue

• Participate in special projects as needed 

EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent work experience required. 

• Previous experience with international relocation, living or working abroad preferred

• 2-3 years customer service experience required

• Demonstrates ability to be proactive and excel in a fast paced environment

• Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.) 

• Exemplary written and verbal communication skills

KEY COMPETENCIES:

• Customer advocacy and superior customer service skills  
• Clear and concise written and verbal communication skills 
• Strategic thinker - strong judgment and decision making skills 
• Interpersonal / Influencing skills   
• Detail oriented; ability to multitask 

• Strong relationship management skills;

• Organizational and planning skills;

• Proficient in being proactive;

• Excellent problem analysis and problem solving ability

• Ability to understand and adapt to customer, client and business needs;

• Interest in growth opportunities;

• Independent thinker, who also works well in a team

• Cultural awareness 

• Innovative and resourceful
• Ability to be flexible 
• Manage stress and pressure