Consumer Bank Shopping - Product, Senior Associate

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Senior Product Associate on the Consumer Bank Shopping team, you will support the product development lifecycle by contributing to the discovery, planning, and delivery of solutions that address customer and business needs, specifically for the customer and banker experiences. You will partner closely with product managers, technology teams, and marketing to gather insights, analyze product performance, and help execute strategic product initiatives, utilizing your deep understanding of how to get a product off the ground. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Support the development and execution of product strategy and roadmap initiatives
• Collect, analyze, and interpret product performance metrics to support decision-making.
• Participate in product planning activities and assist with the execution of product initiatives and launches 
• Maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Be a center for knowledge – The candidate has deep curiosity and interest in maintaining product controls, monitoring, setting the standard for the team as it relates to our controls environment and ability to drive and strengthen the control framework
• Manages key relationships – Work with engineering, architecture, product, control & compliance stakeholders, and data analytics to drive decision making  
• Communicates effectively and often – Be vocal. Share strategy, roadmap, progress, and insights broadly and systematically.  Craft the narrative and cadence for different partner and stakeholder audiences. 
• Be a Technical & Customer Problem Solver – Ask questions and define the problem and where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our plans for the future for these technical products
• Be the focal for audits and operational excellence across the organization

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product or a relevant domain area
• Knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• A customer journey & control obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer & control needs into clear product delivery or technical requirements.
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results
• Good team player and leader inspires action and performance of their team - leading by example and instilling a culture of togetherness
• Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.
• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skills
• Experience working in acquisition, digital products, online and mobile platforms, and product controls
• Has a keen sense of focus on monitoring tools that lead to the overall success of our platform

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Deep understanding of a risk and controls environment, controls, compliance and legal engagement and their leadership as key end users and stakeholders and experience rolling out mission-critical software to the field 
• Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
• Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
• Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
• Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience