Consumer Complaint Specialist

The Consumer Complaint Specialist will collect and aggregate data received by MidFirst through various communication channels (e.g. e-mail, website, written, etc.) into the Complaint Management Database. The Specialist will then monitor distribution and timeliness of complaint activities within the Complaint Management Database, and routinely review complaints for accuracy, completeness and use of grammar. Additionally, this position will monitor categorization and other data input categories within the database. The Specialist will also assist with creation of recurring and ad-hoc reporting on complaints and contribute to development, implementation and management of effective compliance processes and controls. Additionally, they routinely support Compliance and Internal Audit needs for information within the Complaint Management Database.

Position Requirements:

- 2-3 years of complaint management experience

- Excellent writing and communication skills, including the ability to communicate clearly with management and colleagues
- Excellent interpersonal and collaboration skills
- Strong analytical skills, detail-orientation and ability to prioritize tasks
- Strong organizational and project management skills
- A working knowledge of banking laws and regulations, experience in banking is preferred
- The ability to work in a deadline-driven environment
- Excellent PC skills, including MS Excel and Word

A bachelor's degree is preferred but not required.