Consumer Loan Servicing Manager

Position Summary:

This position manages and oversees all activities relating to the department.  Responsible for managing the monthly Branch, GAP, Carfax, FDI, TruStage, Debt Protection, CULA reports.  Manages the follow-up total loss, GAP, warranty, and debt protection claims.

Essential Duties and Responsibilities:

The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.

• Assumes responsibility for the development and implementation of effective Department policies, procedures, and planning.


• Assumes responsibility for the effective and efficient completion of department functions.


• Effectively supervises Department staff, ensuring optimal performance.


• Assumes responsibility for establishing and maintaining effective communication, coordination and working relations with Credit Union personnel and management.


• Assumes responsibility for ensuring that professional business relations exist with members, vendors, and trade professionals.


• Assumes responsibility for related duties as required or assigned.


• The employee is responsible for reading and shall strictly adhere to all policies, rules and regulations, and training that have been or that may hereafter be established by or applicable to Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company’s handbook(s).

Directions Credit Union is an Equal Opportunity Employer AA M/F/Vet/Disability or other characteristic protected under federal, state, or local law.