Consumer Loan Servicing Representative II

Salary :

$22.33 - 32.38 hourly

Company : Schoolsfirst Federal Credit Union

Job Type : Full Time

Tustin, United States

Number of Applicants

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Consumer Loan Servicing Representative II

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Consumer Loan Servicing Representative II

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$22.33 - $32.38

Scheduled Weekly Hours:

What You’ll Be Doing

Responsible for providing direct assistance to Members, teammembers, and third parties regarding inquiries, research, and solutions related to Member loans post-funding and DMV title processing. This role ensures timely completion of requests and transactions while complying with internal standards, DMV guidelines, and external regulations.

Processes payoff requests/demands, corrections, reamortizations, payment skips, and file maintenance for consumer loans.
Ensures refunds and loan payments are properly credited or applied to Member loans.
Handles payoff processing and coordinates title release.
Evaluates insurance settlements, processes insurance proceeds, coordinates title release, and completes Letters of Guarantee.
Reviews DMV packets from frontline or CL Operations for accuracy and prepares for processing.
Responds to Member, third-party, and teammember inquiries concerning loan servicing, payoffs, DMV-related questions, and other loan information.
Assists Members, branches, and other departments via phone queue calls with DMV questions, title issues, and registration-related problems.
Submits files to DMV to secure collateral and takes steps to reduce Member penalties and fees.
Maintains working knowledge of DMV policies and procedures and explains them to Members and teammembers.
Maintains a working knowledge of Consumer Lending SOPs, desktops, and DMV guidelines.
Reviews DMV reports to identify outstanding titles, contact Members or dealers to perfect titles, and process lien releases for paid-off secured loans.

Additional Job Functions

Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

High School Diploma or GED required

1-3 years of prior related experience required

Knowledge, Skills, and Abilities

Intermediate knowledge of loan servicing and DMV processes
Excellent communication and problem-solving skills
Ability to manage multiple tasks with accuracy and attention to detail
Familiarity with regulatory compliance requirements
Proficiency in Microsoft Office and internal loan servicing systems

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

Original job Consumer Loan Servicing Representative II posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Consumer Loan Servicing Representative Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Consumer Loan Servicing Representative Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Consumer Loan Servicing Representative II

Job Description - Consumer Loan Servicing Representative II

Similar Consumer Loan Servicing Representative Jobs in the US

Mobile Apps