Consumer Management Trainee

First Merchants Bank is seeking a Consumer Management Trainee to join our team! This is a development program for recent college graduates to develop leadership and management proficiency in preparation to promote into a Banking Center Manager role upon completion. As part of this program, participants will complete projects, assignments and assume responsibilities of various banking center operations; including the delivery of a superior customer experience, talent management and bank performance management that align with the strategic goals of the company. Participants will train to oversee the operational soundness of the banking center through training, coaching, and inspecting of policies and procedures.

As part of this role you will: 

• Collaborate with immediate supervisor and/or training mentor to complete assigned curriculum and a Career Growth Planner (CGP).


• Lead and/or participate in various projects.


• Complete each phase of the program, a skills assessment, and demonstrate knowledge of competency in discussion with a Market Leader.


• Participate in trainee development meetings and/or conferences; lead designated discussion groups


• Serve in place of absent banking center employees as needed.


• Travel to banking centers, regional operations sites, and additional meeting locations.


• Collaborate with Banking Center Manager (BCM) Mentors to promote the bank through community involvement and leverage contacts to create a pipeline of new business opportunities.


• Shadow with BCM Mentors to attend partner meetings to connect with other line of business partners to generate new business and deepen existing customer relationships.

In order to be successful in this position, we require the following: 

• Bachelor's degree in management, Business, or Related


• Leadership experience through student organizations, athletics, volunteer programs or team projects.


• Internship or work-study experience in business, banking, finance, customer service, HR operations or related fields.


• Strong communication experience such as tutoring, mentoring, presenting, or serving as a resident assistant.


• This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.


• Travel required, must have the ability to travel to banking centers, regional sites and additional meeting locations. Valid driver's license and/or transportation required.


• Obtain Notary Public designation within six (6) months of employment.

The following would be a plus: 

• Experience in customer service, retail, hospitality or other client facing roles.

First Merchants offers the following:

• Base Pay PLUS Bonuses


• Medical, Dental and Vision Insurance


• 401k


• Health Savings and Flexible Spending Accounts


• Vacation/Sick Time


• Paid Holidays


• Paid Parental Leave


• Tuition Reimbursement


• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!