Contact Center Representative

Description

At Quincy Credit Union, we’re more than just a financial institution — we’re a community-focused organization committed to helping our members thrive financially. As a member-owned credit union, we believe in personalized service, integrity, and making a real difference in people’s lives.

We’re seeking a friendly, detail-oriented, and professional Call Center Representative to be the first point of contact for our members. You’ll handle inbound calls, assist with account inquiries, resolve issues, and educate members on our products and services. If you have a passion for helping people and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:

• Answer inbound calls from members regarding accounts, loans, online banking, and other financial services
• Provide accurate information and exceptional service with a positive attitude
• Resolve member concerns efficiently, escalating when needed
• Educate members on credit union products and services to promote engagement
• Document all member interactions thoroughly and accurately in the system

Requirements

• High school diploma or equivalent required; Associate degree preferred
  
• 1-2 years of customer service or call center experience (banking/credit union experience is a plus)
  
• Strong communication skills, both verbal and written
  
• Excellent problem-solving abilities and attention to detail
  
• Comfort using computer systems and multitasking in a high-volume environment