Contract Liaison

SUMMARY:

The Contract Liaison will educate/monitor facilities and staff providing information on the PACE model/policy and procedure. This individual is responsible for the establishment of a collaborative working relationship between PACE Southeast Michigan and our external stake holding facilities, i.e. nursing homes, assisted living, group homes, dialysis centers, and contracted providers. This position is an integral part of our Interdisciplinary Team providing useful information that will compliment and improve our admissions process, accurate financial data reporting and a general increase in our quality of care, service excellence and relationship building with contracted facilities. This individual is responsible for a proactive approach to educating external stakeholders in the PACE model and coordinating communication with internal staff.

SPECIFIC DUTIES AND FUNCTIONS:

• Make a minimum of quarterly visits to our nursing homes and other facilities as needed.
• Establish good working relationships with internal/external staff.
• Provide education to facility staff relative to PACE, who we are and what we do.
• Provide care conference information to internal staff to increase communication with external staff at nursing homes.
• Perform a general rounding on all participants to check on their concerns, reporting problems and concerns back to IDT.
• Serve as a communication resource to the RNCMs and Social Workers.
• Attend IDT meetings periodically/as needed at each site to retrieve or report current status of our facility participants.
• Provide MDS scores to finance in a timely fashion.
• Ensure RNCM's have access to medical records in facilities.
• Perform an annual inspection of contracted facilities.
• Maintain a written record of facility inspections.
• Provide education and annual reviews with contracted specialists/providers.
• Escalate facility concerns to the Associate Medical Director or Quality Director.
• Document all facility concerns and provide in writing to Quality Director.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be a Licensed Practical Nurse with current Michigan licensure.
• Experience working in a Nursing Home .
• MDS experience preferred.
• Good relationship building and customer service skills.
• Have working knowledge of Utilization Review and Discharge Planning processes.
• Have working knowledge of Resource Utilization Groups (RUGS).
• Must be willing to travel between contracted facilities with reliable transportation.
• Willing to sometimes work flexible hours.
• Possess excellent organizational and prioritization skills.
• Performs related duties as required or requested.
• Creative, detailed-oriented and organized.
• Excellent written and verbal communication skills with specific ability to maintain accurate records.
• Strong analytical skills and attention to detail. Working knowledge of computer software for word processing, format development and spreadsheet management.
• Ability to work with diverse populations/groups/teams.

WORKING CONDITIONS:

• Prolonged periods sitting at a desk and working on a computer
• Regular travel to PACE SEMI centers, community sites, events, etc.
• Ability to lift up to 15 pounds as needed