Control Manager - Market Operations

Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our compliance and risk strategies. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity.

As a Control Manager within JPMorganChase supporting Securities Operations, Asset Services, and COAC, you will lead the identification and mitigation of compliance and operational risks across trade lifecycle and asset‑servicing processes. You will strengthen the control environment through data‑driven solutions, rigorous control testing, and collaborative stakeholder management, with a strong focus on cybersecurity and continuous improvement.

Job responsibilities

• Conduct functional deep dive reviews and targeted risk assessments to identify, analyze, and address control gaps and emerging risks within operational processes, using the experience in asset servicing & settlements processes, controls, and market practices.
• Lead the development and implementation of comprehensive control strategies to identify and mitigate compliance and operational risks.
• Utilize advanced data and tech literacy skills to interpret business needs, identify trends, and generate innovative solutions to enhance the control environment.
• Collaborate with a diverse team, fostering a culture of continuous improvement and operational excellence, and ensuring alignment with operational policies and precedents.
• Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.
• Develop, analyze, and publish standardized control metrics; leverage business analytics tools (e.g., Tableau, Qlik) to identify trends, errors, and opportunities for process improvement. 
• Implement innovative technology solutions (e.g., Alteryx, Xceptor) to automate controls, enhance data analysis, and support operational excellence.
• Manage governance and reporting of control and risk initiatives through advanced business analytics and visualization tools.
• Review significant change agenda and ensure no diminish of controls environment, assist with designing new controls where required

Required qualifications, capabilities, and skills

• Experience in Security Ops, Asset Servicing or Custody Operations.
• Demonstrated expertise in daily operational workflows, with a strong understanding of inherent risks and industry best practices for implementing effective controls”
• Proven ability to conduct functional deep dives and root cause analysis, with a track record of identifying and remediating control gaps
• Advanced proficiency in data analysis and tech literacy, leveraging these skills to enhance control environments and interpret business needs and trends.
• Expertise in leading diverse teams, fostering a culture of continuous improvement, and aligning team performance with operational policies and precedents.
• Strong skills in internal stakeholder management, facilitating effective communication and collaboration to drive mutually beneficial outcomes.
• Strong project management skills and a commitment to operational excellence.
• Advanced analytical, problem-solving, and process re-engineering skills, with meticulous attention to detail
• Effective time management and prioritization skills; able to deliver results in a dynamic, deadline-driven environment
• Excellent verbal and written communication skills, including the ability to present complex findings and recommendations to senior stakeholders (VP/ED/MD level).
• Strong influencing and negotiation skills; able to build partnerships across Operations, Technology, Audit, and Compliance