Controller

Job Summary

The Controller leads the company's accounting operations and provides accurate financial reporting, forecasting, and strategic financial guidance. This position ensures the integrity of financial data, strengthens internal controls, supports informed operational decision-making, and partners with leadership to improve profitability and cash flow. The Controller balances strategic financial responsibilities with hands-on accounting leadership in a growing technology solutions organization. 

Supervisory Responsibilities

• Recruits, interviews, hires, trains, supervises, and develops accounting staff. 
• Oversees the daily workflow and priorities of the Finance & Accounting department. 
• Provides timely coaching, feedback, and performance evaluations. 
• Addresses performance, discipline, and termination matters in accordance with company policy. 

Duties/Responsibilities

Financial Leadership

• Leads all accounting operations, including the General Ledger, Accounts Payable, Accounts Receivable, payroll support, fixed assets, and cash management. 
• Prepares accurate monthly financial statements, profit-and-loss statements, and executive reporting packages. 
• Delivers timely month-end and year-end close activities within established deadlines. 
• Analyzes profitability by department, service line, customer, and project, as applicable. 
• Develops and maintains annual budgets, forecasts, cash flow projections, and financial models. 
• Presents financial results, trends, risks, and recommendations to executive leadership. 
• Calculates monthly commissions for the Sales team. 

Accounting, Compliance, and Risk Management

• Ensures compliance with Generally Accepted Accounting Principles (GAAP) and applicable federal, state, and local financial regulations. 
• Establishes, maintains, and improves internal controls, accounting policies, and standardized procedures. 
• Coordinates annual financial reviews, audits, and external accounting engagements. 
• Manages sales tax filings, business licenses, regulatory reporting, banking relationships, treasury activities, and cash management.
• Manages and maintains SAM.gov registration and compliance requirements associated with USAC disbursements and E-Rate funding. 
• Reviews key customer and vendor contracts to identify financial risk and support alignment with corporate governance. 
• Responds to required U.S. Census Bureau and Small Business Administration surveys. 
• Administers and provides financial oversight for the company 401(k) plan. 

Business Partnership and Strategic Planning

• Partners with department leaders on budgeting, spending, and operational decision-making. 
• Analyzes labor costs, utilization, gross margin, pricing, and profitability. 
• Supports pricing decisions and other strategic initiatives through financial modeling and analysis. 
• Monitors key performance indicators and recommends operational improvements. 
• Assists executive leadership with acquisitions, financing, and strategic growth initiatives, as needed. 
• Partners with Human Resources to evaluate employee benefit offerings and prepare annual financial models. 

Systems and Process Improvement

• Improves accounting processes through automation, technology, and continuous improvement initiatives. 
• Maintains financial systems, including NetSuite and related financial applications. 
• Creates and maintains documentation, standard operating procedures, and accounting workflows. 
• Performs other related duties as assigned. 

FLSA Classification: Exempt 

Work Location: Hybrid

Required Skills/Abilities

• Strong knowledge of GAAP, financial reporting, internal controls, budgeting, forecasting, cash management, and revenue recognition. 
• Advanced analytical and problem-solving skills with the ability to translate financial data into actionable business recommendations. 
• Strong business acumen and the ability to influence leadership decisions through accurate financial analysis. 
• Excellent verbal, written, and presentation skills. 
• High attention to detail, sound judgment, and a commitment to data integrity. 
• Strong supervisory, coaching, and team-development skills. 
• Ability to manage strategic priorities while remaining hands-on with accounting operations. 
• Ability to organize competing priorities, meet deadlines, and maintain confidentiality. 
• Continuous improvement mindset with experience improving processes through automation and technology. 
• Advanced proficiency with Microsoft Excel and proficiency with NetSuite. 
• Experience with ConnectWise, payroll oversight, fixed-asset depreciation, and annual audits or financial reviews. 
• Experience with vendor rebates, manufacturer programs, or project accounting preferred. 

Education and Experience

• Bachelor's degree in Accounting, Finance, or a related field required. 
• Certified Public Accountant (CPA) designation strongly preferred. 
• Seven to ten years of progressive accounting and finance experience required. 
• At least three years of experience in a Controller, Assistant Controller, or comparable accounting leadership role required. 
• Experience in managed services, value-added reseller, technology services, or professional services environments preferred. 

Key Performance Indicators

• Month-end close completed within five business days. 
• Accurate monthly financial statements and profit-and-loss statements generated on schedule. 
• Monthly budget variance reporting completed. 
• Accurate and reliable cash flow forecasting. 
• Timely gross-margin reporting by department and business unit. 
• Timely and accurate monthly Sales commission calculations. 
• Reduction in outstanding Accounts Receivable balances and aging. 
• Minimal audit findings and timely resolution of identified issues. 
• Effective maintenance of internal controls and compliance requirements. 
• Completion of approved process improvement and automation initiatives. 

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer. 
• Ability to communicate effectively in person, by phone, and through virtual meeting platforms. 
• Ability to move throughout the office as needed to attend meetings and collaborate with employees.