Coordinator, ITSP Membership Growth

Who We Are: 

The Global Technology Industry Association (GTIA) is the only vendor-neutral, non-profit membership community connecting and representing the worldwide IT channel. We set our members up for success by providing benefits that include trusted resources and networking opportunities. In addition, the association sets industry standards that enable companies to build sustainable, secure and profitable businesses in an ever-changing technology landscape. Internationally, GTIA represents tens of thousands of professionals from more than 2,000 MSPs, solution providers, vendors, distributors, and other companies serving the channel.  
 

We were formerly known as the CompTIA Community (the membership arm of CompTIA).  The association was renamed as GTIA in 2025, but that’s not where our story begins. Our association has a long history of serving businesses in the IT channel and technology professionals.   

Through education, training, philanthropy and market research, GTIA promotes industry growth; we have a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.  

Summary

The Coordinator, ITSP Membership Growth is an outbound, growth-focused role responsible for identifying, pursuing, and closing new IT Solution Provider (ITSP) memberships for GTIA. This position actively recruits new members at industry and partner events while representing GTIA at conferences and community gatherings. Ideal for a motivated sales professional with a passion for the IT channel and a track record of closing new business. 

Essential Duties and Responsibilities

• A hunter mentality is required. This is a growth-focused, outbound role; the Coordinator, ITSP Membership Growth is expected to proactively identify, pursue, and close new IT Solution Provider memberships with urgency and persistence
• Drive new member growth by consistently executing targeted call and email outreach, meeting monthly activity benchmarks and achieving defined new member acquisition goals for IT Service Provider membership
• Diligently create and pursue sales leads, including leveraging other GTIA Community support resources as required
• Understand and communicate GTIA’s value proposition to key members and prospects, closing new company memberships
• Identify and define member business needs, determine appropriate GTIA solutions, and develop proposals for review and engagement
• Successfully and professionally deliver presentations to key prospects through face-to-face meetings and virtual platforms
• Perform other related duties as assigned 
• Detail-oriented, with a strong commitment to maintaining clean, accurate data

General

• Maintains an up-to-date understanding of GTIA’s products and service offerings, industry trends, and technical developments that affect target markets
• Represents the GTIA Community at qualified industry meetings/events to promote GTIA services
• Conducts consistent daily outreach and follow-up with prospective members

 Key Performance Metrics

• Consistent quarter-over-quarter increase in net new IT Solution Provider memberships
• Demonstrated improvement in converting prospective ITSPs from initial outreach to signed membership. 
• Meets daily/weekly KPIs across outreach channels, including calls and emails

Why Join Us:

We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees; we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today. 

Our team works hard, and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including:

• Medical benefits
• Annual corporate bonus
• Opportunity for spot bonuses up to $2,500
• GTIA contribution towards workplace retirement account
• Flexible work schedule, with summer hours for five months
• Unlimited paid time off
• $900 Annual broadband reimbursement
• $500 Home office equipment reimbursement
• Various other benefits and rewards

GTIA seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

Skills and Qualifications

• Strong cold calling, outbound sequencing, and pipeline generation skills with high activity levels
• Experience with Microsoft Excel, PowerPoint, and Word required
• HubSpot or other CRM-related experience preferred
• Experience with Microsoft Teams and Zoom (meeting and webinar formats)
• Superior interpersonal, written, and verbal communication skills
• Superior customer/member service ethic
• Outstanding level of attention to detail and quality
• Proven ability to work directly with C-level member contacts
• Proactive, intellectually curious, and a self-driven learner
• Ability to work both independently and within cross-functional teams
• Organizational skills, able to manage multiple tasks, ensuring deadlines are met 
• Travel as required (approx. 30%), including occasions outside of normal working hours, e.g., networking opportunities that take place in the evenings

Education and/or Experience

• Degree preferred but not required for the role
• Experience in a related field
• Experience in IT channel sales, working with IT Solution Providers (ITSPs/MSPs), a plus