Coordinator Marketing Support

As a Marketing Support Coordinator, you will execute your responsibilities in alignment with Hilton Grand Vacations' Spirit of Service culture while supporting the success of our Marketing operations. In this role, you will act as a central point of communication for multiple marketing teams, assist with tour scheduling and tracking, and help ensure a seamless experience for both guests and Team Members.

At Hilton Grand Vacations, we are dedicated to helping Owners and Guests create memorable vacation experiences. As a leader in the vacation ownership industry, we are driven by innovation, quality, and continued growth, with our Team Members at the center of our success.

Hilton Grand Vacations is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available throughout the application and employment process for qualified individuals with disabilities.

• Accurately enter and maintain guest tour presentation reservations within company systems for the Hotel Marketing and In-House Marketing teams.
• Serve as the first point of contact for Marketing and In-House Team Members, providing timely support and assistance.
• Assist Marketing Management with monitoring and communicating tour flow to ensure efficient daily operations.
• Act as a central communication hub between Marketing departments, including Hotel Marketing, In-House Marketing, Gifting, and Hosts.
• Coordinate updates related to guest tours, reservations, and departmental activities.
• Maintain accurate records and ensure data integrity within company systems.
• Provide exceptional customer service while handling incoming calls and internal inquiries.
• Support departmental goals through effective organization, communication, and attention to detail.
• Manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.

Required Qualifications

• High school diploma or equivalent.
• Strong computer proficiency with excellent typing and data entry skills; 10-key experience preferred.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Experience answering phones and providing exceptional customer service.
• Strong organizational and communication skills.
• Ability to multitask while maintaining attention to detail and accuracy.
• Dependable attendance and reliability.

Preferred Qualifications

• Previous vacation ownership or timeshare industry experience.
• Prior experience in luxury hospitality, tourism, or high-end customer service environments.
• Experience working in a fast-paced administrative, marketing support, or coordinator role.