Coordinator- Peer Support

Job Title: Coordinator- Peer Support

Department: Community Based Services  

FLSA Status: Non-exempt  

Hours/Weeks: Full Year, Full Time 

Bargaining Unit Position: (Y/N): No

Level: 3

Hiring Range: $20.00 - $24.83

NEKCA Mission Statement:

To empower all generations in the Northeast Kingdom to grow, prosper, and thrive.

SUMMARY:

Coordinators at NEKCA lead and organize to integrate and streamline services throughout our agency and with regional partners. Coordinators are highly collaborative and great communicators. They are responsible for facilitating programming and implementing human-centered services across all levels of programming. Coordinator responsibilities may include programmatic oversight, grant reporting, and ensuring smooth operations at service locations in support of the Program Manager and/or Director.

This position is a Coordinator for the Housing and Homelessness Services Program in the Community Based Services Department, which supports participants in all stages of substance misuse to secure safe shelter and work with them to find permanent housing

ESSENTIAL FUNCTIONS:

•  Perform intake per requirements of NEKCA/grantor. Determine and verify eligibility for all applicants in accordance with program guidelines.
•  Collect and report all data accurately and timely into GoEngage to meet program deadlines.
•  Assess participants in crisis to determine immediate needs and develop a plan for response, including referrals (interagency and external)
•  Engage internally across all NEKCA departments. 
•  Work collaboratively with community partners to address the needs of individuals experiencing homelessness and substance misuse.
•  Utilize street outreach to engage individuals at risk of experiencing homelessness in conversation regarding substance misuse, recovery and housing. 
•  Understand and follow all program guidance and policies.
•  Provide programmatic support to work team as designated by Program Manager
•  Provide Program Manager with regular updates
•  Attend and participate in staff, agency and community meetings deemed necessary for job performance

DUTIES AND RESPONSIBILITIES:

• Have or obtain Recovery Coach Certification within 6 months of hire.
•  Support participants in all stages of substance misuse to secure safe shelter and work with them to find permanent housing.
•  Enter and maintain data into GoEngage in an accurate and timely manner.
•   Perform Coordinated Entry (CE) intake and data entry, if applicable.
•   Attend community partner, local housing coalitions, housing review team (HRT), and others meetings as deemed necessary.
•   Meet with clients in office and community settings.
•   Assist in landlord communication and support.
•   Assist in creating and maintaining a housing stability plan, if applicable.
•   Assist participants in financial assistance and other housing applications as needed.
•   Support participants in Rapid Rehousing (RRH) and retention efforts.
•   Assist in grant reporting as required by the grantor.
•  Timely submission of all other administrative duties (Paylocity, Expensify, etc.)

Core Competencies:

•   Must have excellent communication and interpersonal skills. Must be able to maintain good relations with participants, other staff, and members of the community.
•   Must have knowledge of basic computer skills and record keeping, including spreadsheet applications.
•   Proficiency in Microsoft Office products and database management systems.
•   This position is considered a mandated reporter.
•   Must be responsible, self-motivated, self-initiated, may need to work flexible hours (program dependent)
•   Demonstrate positive problem-solving skills in stressful situations.
•   Demonstrate the ability to work effectively as part of a team.
•   Demonstrate familiarity with, and sensitivity to the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.
•   Maintain confidentiality.
•   Complete all required trainings and professional development.

Core Values: 

•  Demonstrate competency in all five areas of NEKCA’s Core Values.
•  Empower individuals to recognize and utilize their potential for growth and positive change
•  Build and maintain strong relationships with the local community.
•  Involve community members in the organization's initiatives and decision-making processes.
•  Uphold ethical standards in all interactions with participants and the community.
•  Participate in self-reflection and self-care practices to prevent burnout.
•  Adhere to ethical guidelines and professional codes of conduct.
•  Maintain participant confidentiality and ensuring participant safety.
•  Use clear, respectful, and professional language and behavior when communicating with participants, colleagues, and other service providers.
•  Demonstrate a genuine understanding of and care for the needs and feelings of participants or service users.
•  In person attendance required during scheduled hours as defined by your supervisor.
•  Be sensitive to participants’ unique situations and challenges.
•  Represent NEKCA in public and advocate for its mission.

WORKING CONDITIONS:

Employees in this position work primarily in an office environment with moderate noise levels and controlled temperature conditions. The work involves sitting for extended periods of time, using a computer and other office equipment, and may require occasional lifting of up to 25 pounds. Position has occasional bending, stooping, or reaching for items. Standing or moving around the office area. Occasional work performed outdoors and at external community locations

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of their job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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The responsibilities listed in this job description are intended to provide a general overview of the role and its expectations. While this description is comprehensive, it should not be construed as an exhaustive list of duties and tasks that may be required of the employee. The organization reserves the right to assign other tasks or responsibilities as needed, and this role's responsibilities may evolve in response to changes in the organization's goals and priorities. Flexibility and adaptability are key attributes for success in this dynamic work environment.

NEKCA is a proud equal-opportunity employer. We work diligently to recruit a broad pool of candidates and to hire and promote qualified individuals whose personal experiences, characteristics, and talents reasonably reflect the diversity of the communities served by NEKCA. Our equal employment opportunities apply to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We encourage applications from women, minority groups, veterans, and people with disabilities. 

Qualifications for positions within NEKCA are determined by the duties and responsibilities of the position itself.

Education and Experience:

BA (preferred)

1-2 relevant years of experience required;

3-4 years preferred

Background Checks:

Employees in this role are required to undergo a background check in accordance with NEKCA policy, which may include verifying education, employment history, criminal background and driving records.

Transportation Requirements:

This position requires that employees possess a valid driver's license, favorable driving record results and have access to dependable transportation.