Coordinator, Studios Operations & Housing

The Coordinator Studios Operations and Housing supports the Manager of Carnival Studios with the day-to-day operations of the 45,000 sq ft rehearsal facility and 24-unit leased housing accommodations. This role is integral to ensuring the smooth functioning of both the rehearsal spaces and the living quarters provided for team members ensuring the premises are kept in excellent condition for its tenants. Responsibilities include assisting the Housing Associate with the arrivals and departures of team members, including handling administrative tasks associated with these processes.  The role also supports event coordination and inventory management.

Responsibilities 

Program, Operations & Innovation:

• Operations: Responsible for the day-to-day coordination of building operation and preventative maintenance of the Carnival Studios facility. Schedule and oversee regular maintenance for both the rehearsal facility and the housing accommodations to ensure they are in optimal condition for occupancy. Coordinate building deliveries, team member mail and shipments. 

• Accommodations: Support the Carnival Studios Associate to help maintain shipboard team member's housing for the duration of their stay. Verify Team Member documents upon arrival. The role requires meeting Team Members at irregular hours depending on arrival times. Responsible for helping assemble and transporting furniture and apartment supplies. 

• Event Planning: Assist with setting up building functions and celebrations such as Studio Star, Department meetings, daily rehearsals, and interdepartmental functions.

• Facilities: Support the Associate with ordering and delivery of facility and apartment supplies as required. Receive and manage weekly deliveries from Centergate, ensuring that all items are accounted for and distributed appropriately. 

Teamwork

• Environment: Participate in team meetings, projects and brainstorming sessions to encourage collaboration and idea sharing. Foster a positive team environment by recognizing individual contributions and promoting a culture of mutual respect and support.

• Cultural Essentials: Live Carnival’s expected behaviors, such as speaking up, respecting and protecting, improving, communicating, listening and learning, and empowering. Encourage team members to share their insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts.

Collaborate

• Interdepartmental: Work positively with other Entertainment teams to launch new experiences and initiatives.

• Team Coordination: Facilitate communication and collaboration between shoreside and shipboard teams.

• Shipboard Support: Collaborate with shipboard leaders to ensure timely delivery of supplies and equipment.

• Cross-Functional: Foster cross-functional collaboration with internal and external stakeholders, including Procurement, Purchasing, Refurbishments, Compliance, and Finance.

• Vendor Relations: Cultivate a culture of trust and mutual respect with vendors to foster open communication and successful project execution.

Policy and Compliance

• Safety Practices: Embrace safety practices and attend training programs, ensuring the highest level of guest and crew safety while maintaining operational integrity. Learn safety practices and standards specific to kids and teens. Ensure teams are prepared to fulfill onboard safety-related duties.

• Compliance Adherence: Ensure full compliance with company policies and procedures, emphasizing safety protocols and operational standards as outlined by Global HESS (Health, Environment, Safety, and Security) and ADA guidelines.

Program Evaluation

• Data Analysis: Leverage data to accurately determine usage guidelines for giveaways and supplies.

• Reporting: Submit reports to showcase changes and improvements in processes, orders, deliveries, and timelines.

• Program Effectiveness: Monitor and evaluate the effectiveness of programs and partnerships; make recommendations for enhancements.

• Feedback Collection: Collect feedback from various outlets to continuously improve guest experiences and operational efficiency.

Knowledge & Skills

• Scope: Coordinates day-to-day operations for Carnival Studios and team member housing, including vendor support, facility needs, inventory management, and administrative processes.
• Problem Solving: Resolves routine operational and housing-related issues, prioritizes multiple requests, and identifies practical solutions to improve efficiency and service levels.
• Impact: Supports efficient studio and housing operations, helping ensure a positive team member experience, operational continuity, and effective use of resources.
• Leadership: Leads through collaboration, accountability, and proactive communication, partnering with internal stakeholders and vendors to achieve departmental goals.

Essential/Minimum Qualifications:

• Associates Degree in Education, Hospitality & Tourism, Entertainment Management, Sports and Recreation, Business and/or Administrative Support or equivalent to 2 years experience in a similar role

• Communication: Excellent verbal and written communication skills for effective interaction with team members, vendors, and stakeholders. 

• Organization: Skilled in setting priorities and maintaining well-organized tasks and projects. Project Management: Proficient in project management principles and capable of multitasking. 

• Adaptability: Flexible and able to adjust to changing circumstances and handle unexpected challenges. 

• Attention to Detail: Meticulous in ensuring accuracy and thoroughness in all tasks. 

• Problem-Solving: Strong aptitude for identifying issues and developing effective solutions. 

• Teamwork: Collaborative and willing to work with others to achieve common goals. 

• Self-Directed: Capable of handling multiple tasks and projects independently. 

• Diplomacy: Mature and able to maintain confidentiality. Administrative Procedures: Knowledgeable in office administration and management practices. 

• Time Management: Strong ability to manage time efficiently to meet deadlines and keep projects on track. 

• Software Proficiency: Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point, and online databases is a plus. 

Essential Experience Required:

• Previous onboard cruise ship experience, a plus. 

• Clean driving record 

• Provide proof of valid car insurance 

• Must have their own form of transportation

Travel Required: No or very little travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits: 
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits: 
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  
  • On-site Fitness center at our Miami campus 

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