Coordinator, Veteran and Military Outreach and Engagement

Coordinates administrative and/or operational functions of an organizational unit under the supervision of a manager or director. May supervise and/or provide guidance to employees or be responsible for the management of programs, initiatives or events.

Strategic Outreach, Engagement, and Partnerships (55%) 
• Develops and implements strategic outreach and engagement initiatives designed to 
increase awareness, access, and utilization of VMSS programs and services among 
veteran and military-affiliated students.  
• Establishes and maintains partnerships with military installations, veteran-serving 
organizations, community agencies, alumni, and campus stakeholders to support 
recruitment, transition, persistence, and student success. 
• Represents the University at military installations, recruitment events, orientation 
programs, community engagement activities, conferences, and professional meetings.  
• Coordinates and promotes programs, workshops, networking opportunities, recognition 
ceremonies, and signature events that foster connection, belonging, and engagement 
among military-affiliated students. 
• Serves as a liaison to student veteran organizations and collaborates with campus 
departments including Admissions, Financial Aid, Academic Advising, Career Services, 
Counseling Services, and Enrollment Management to ensure coordinated support for 
veteran and military-affiliated students. 
• Provides training, presentations, and educational programming for faculty, staff, student 
leaders, and campus partners regarding the unique experiences, strengths, and needs of 
veteran and military-affiliated students.  
• Supports institutional efforts to foster military-affiliated student success, belonging, and 
engagement throughout the university community. 

VA School Certifying Official (SCO) (30%) 
• Processes the certification of VA educational benefits in compliance with federal and 
state regulations.  
• Reviews and submits enrollment certifications, maintains accurate records for audits, and 
advises students and families on eligibility, benefits, and enrollment requirements. 
• Coordinates with Academic Advising, Financial Aid, the Registrar, and the Bursar’s 
Office to ensure timely and accurate processing of educational benefits.  
• Monitors changes to federal and state regulations, maintains compliance with Department 
of Veterans Affairs requirements, and assists in the development and implementation of 
office procedures related to veteran educational benefits administration. 

Assessment, Reporting, and Compliance Support (10%) 
• Assists with departmental assessment, reporting, and strategic planning efforts related to 
outreach, engagement, and student participation initiatives.  
• Collects and analyzes data to evaluate program effectiveness, identify emerging trends, 
and recommend opportunities to enhance support for veteran and military-affiliated 
students. 
• Maintains an up-to-date understanding of university, state, and federal regulations 
impacting veteran and military-affiliated students.  
• Assists with compliance activities, audits, reports, and information requests from internal 
and external stakeholders, including the U.S. Department of Veterans Affairs, Tennessee 
Higher Education Commission, and other regulatory agencies. 

Performs other related duties as assigned. (5%) 
 

A bachelor’s degree and a minimum of two years of experience in student affairs, student engagement, recruitment, military or veteran services, higher education administration, community outreach, or related experience. An equivalent combination of education, training, and experience may be substituted for the degree requirement. Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment.

SPECIAL CONDITIONS

 The department is especially interested in candidates with the following: 

• Knowledge of VA Educational Benefits and veteran student support services 

• U.S. Military Veteran or Service Member (If selected, proof of veteran status will be required.) 

• Experience with recruitment, outreach, community engagement, or partnership development

 • Experience developing relationships with military installations, veteran-serving organizations, community agencies, or higher education stakeholders

 • Experience planning, implementing, and assessing student engagement initiatives, programs, or events

 KNOWLEDGE, SKILLS, AND ABILITIES 

• Knowledge of veteran and military-affiliated student populations and their unique experiences and needs 

• Knowledge of outreach, recruitment, engagement, and partnership development practices 

• Ability to establish and maintain collaborative relationships with internal and external stakeholders

 • Ability to develop and deliver presentations, workshops, and educational programming

 • Strong public speaking, interpersonal, and communication skills 

• Ability to collect, analyze, and interpret engagement and program assessment data 

• Excellent customer service skills • Ability to manage multiple priorities and projects in a fast-paced environment

 • Strong organizational skills and attention to detail 

• Proficiency with Microsoft Office applications including Word, Excel, and Outlook