Copy of Audiology Technician / Front Desk

Job Title: Medical Assistant – ENT (Ear, Nose & Throat) Office

Location: 2515 Foresight Circle, Grand Junction, CO 8105
Employment Type: Full-Time
Reports To: Physician and Practice Manager

Position Summary

Colorado West Ear, Nose & Throat / Audiology & Allergy is seeking a compassionate, detail-oriented Audiology Technician to support our audiologists in delivering exceptional patient care. This position plays a key role in patient flow, hearing aid support, diagnostic testing preparation, and administrative coordination within a busy specialty practice.

Responsibilities

Clinical Duties

• Prepare patients for audiology appointments and assist with patient intake.
• Obtain and document medical histories and hearing-related concerns.
• Perform hearing aid cleanings, maintenance, troubleshooting, and basic repairs.
• Educate patients on hearing aid care, use, and maintenance.
• Assist audiologists with diagnostic testing and procedures.
• Ensure examination rooms and equipment are clean and properly stocked.
• Provide excellent customer service to patients and families.

Administrative Duties

• Manage hearing aid inventory, supplies, and manufacturer orders.
• Schedule appointments and coordinate patient follow-up care.
• Process hearing aid shipments, warranties, and repair requests.
• Maintain accurate electronic medical records.
• Verify patient information, insurance coverage, and authorizations.
• Answer phones and respond to patient inquiries professionally.
• Manage medical records and ensure HIPAA compliance.

Qualifications

Required:

• High school diploma or GED.
• Strong communication and interpersonal skills.
• Excellent organizational and computer skills.
• Ability to multitask in a fast-paced medical environment.
• Professional appearance and customer-focused attitude.

Preferred:

• Previous experience in healthcare, audiology, ENT, or medical office settings.
• Experience with hearing aids or medical devices.
• Familiarity with electronic health records (EHR) systems.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to assist patients and handle audiology equipment.
• Ability to lift up to 25 pounds occasionally.

Benefits

• Competitive salary based on experience.
• Health insurance.
• Paid time off and holidays.
• Retirement plan options.
• Continuing education and professional development opportunities.
• Supportive team-oriented work environment.

Why Join Our Team?

At Colorado West Ear, Nose & Throat / Audiology & Allergy, we are dedicated to improving the lives of our patients through exceptional hearing and healthcare services. We value teamwork, compassion, professionalism, and excellence in patient care.