Counter Server

To serve food to guests as ordered in a timely manner. Also, to provide excellent customer service as part of Serafina Hospitality’s overall guest enjoyment philosophy.  Must be fully vaccinated.

ESSENTIAL FUNCTIONS

• Maintains a working knowledge of full food and drink menu
• Describe various food dishes to customers
• Uses SERAFINA standards of engagement for all service techniques
• Provides guest check promptly and returns receipt promptly
• Keeps all service and table areas clean, organized and stocked
• Assists bus server in clearing and pre-bussing, when possible
• Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling
• Practice highest regards for safety within all areas and with all materials
• Follow and adhere to all standards set forth by the Board of Health
• Performs other related activities as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School education required; will need reading and arithmetic skills and understanding
• Two to three years previous experience preferred
• Strong organizational and verbal communication skills; strong customer service background
• Ability to have an outgoing, friendly disposition for guest relations
• Appropriately groomed for direct engagement with clientele
• Understands ramifications of third-party liability insurance
• Will be exposed to various environmental conditions such as cold due to refrigeration or heat due to hot surfaces or espresso machines
• Exposure to some chemicals
• Ability to lift up to 40 pounds often
• Ability to, stand and bend would be required