Court Operations Associate, Anoka County, Civil/Probate Division

Anoka County District Court has an amazing opportunity to join the Civil/Probate Team as a Court Operations Associate in a diverse professional environment, that promotes equity for all court staff and court users. This is an entry-level position performing detail-oriented work while providing excellent customer service in the courtroom, public counters, and over the phone.

This exciting position involves delivering exceptional service to court customers, judges, and other court-related employees by processing Civil and Probate case types. We are seeking individuals with a keen eye for detail, excellent communication skills, and the ability to thrive in a high-performance environment. As a Court Operations Associate, you will have the opportunity to work independently and in teams, using your judgment and available resources to handle a variety of administrative tasks. Join us in this impactful role and be part of a dynamic team dedicated to delivering outstanding service in the legal system. Extensive training is provided and knowledge is gained through on-the-job experience.
 

WHAT YOU WILL DO
The following are examples of major job duties expected of this position:

• Perform the full range of court operations work for civil and probate court case processing.
• Perform a variety of advanced clerical functions and multiple case types.
• Provide assistance to attorneys, parties, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically.
• Perform courtroom support by working with judges or magistrates, court reporters, and other justice partners, calling cases, taking notes.
• Review, enter, record, and update case information using an electronic case processing system and related applications and equipment.
• Schedule and maintain court calendars.
• Issues receipts for payment of court fees and fines; responsible for managing and balancing assigned till.
• May perform the duties of an Electronic Recording Equipment Operator (EREO) including setting up and testing recording equipment and recording and monitoring court proceedings.
• Attends and participates in division/team meetings and trainings; maintains knowledge of court policies, process, and procedures.
• Administrative duties as assigned.

MINIMUM QUALIFICATIONS
The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, apply today!

• High school diploma or equivalent.
• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work.

NICE TO HAVE

• Proficient in Microsoft office Suite, with the ability to learn other job-related software.
• Certificate or degree in a related field .
• Basic knowledge of court procedures, policies, and records management.
• Experience with electronic document applications, workflow queues and web-based video and audio platforms.
• Customer service knowledge and experience.
• Ability to establish and maintain effective working relationships with others within and outside of the Judicial Branch. 
• Ability to handle sensitive and confidential matters and files appropriately and in compliance with all applicable court rules, policies, and statutes.

WHAT YOU WILL BRING

• Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned.
• Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner.
• Knowledge of basic math.
• Ability to work in a team-oriented environment.
• Ability to work in an inclusive, multicultural, and multigenerational environment that values diversity.
• Ability to inspire trust, demonstrate confidence, and create a positive, change-capable culture that helps position employees for success.
• Ability to communicate effectively, both orally and in writing .
• Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment.
• Skill in the operation of a personal computer, including electronic case management system and related applications and equipment.
• Ability to establish and maintain effective working relationships with others within and outside of the Judicial Branch.
• Ability to effectively support court users who have limited experience with the judicial system.
• Ability to handle sensitive and confidential matters and files appropriately and in compliance with all applicable court rules, policies, and statutes.
• Well organized, detail oriented, and analytical.
• Ability to multi-task and balance responsibilities.

SUPPLEMENTAL INFORMATION

• This AFSCME-represented position is located in the Anoka County Courthouse at 2100 3rd Ave. Anoka, MN 55303
• Work is performed primarily in an office-setting, a public counter and/or in a courtroom.
• The expected hiring range for external hires for this position is $22.50 to $28.45/hr, based on qualifications, with a full future earning potential of $59,403 - $73,99 annually. 
• Core business hours are Monday - Friday, 8:00am-4:30pm. Initial days off: Saturday, Sunday, and Court Designated Holidays.