Primary Duties & Responsibilities

• To be always an Ambassador for Cove Communities and Point Sebago by choosing your attitude each day and committing to a culture of service, hospitality, and accountability  


• To treat all internal and external customers with respect and embrace your role as a problem solver who is committed to continual improvement and exceeding guest expectations by living Cove’s Core Values  


• Assist the Courtesy Patrol Manager and Courtesy Patrol Leads with the necessary support to keep Point Sebago a safe property for all guests and employees.


• Maintain a thorough knowledge of the property, units, activities, entertainment, and amenities


• Know the department managers and department functions and how they relate to each other


• Exhibit friendly, courteous, helpful behavior always; be able to react calmly and professional


• Specifically, when interacting with guest both on and off the property


• A working knowledge of registered and non-registered guests


• A continued knowledge of all Point Sebago Staff and Guest Policies and how to enforce them.


• Always maintain a friendly and calm presence on property


• Always supports and follows all Cove Communities and Point Sebago policy


• Patrol all of Point Sebago’s Property either by Motor Patrol, Golf Cart Patrol, or Bike Patrol


• Keep an accurate Patrol Log of daily tasks as they are completed while on patrol


• Must be able to cover the Gate House if requested by Manager or Lead


• Assist in making sure that “Curfew and Quiet Hours” are being followed and perform nightly checks of locked doors


• Willingness to learn our Resort Management Software (RMS)


• Must be willing to work Weekends and Holidays


• All other duties as assigned

Qualifications

• Minimum high school diploma or GED


• A passion for teamwork


• Excellent organizational skills with a high level of accuracy


• Excellent communication skills


• Analytical & creative approach to problem solving


• Must have a clean driving record

Compensation

• $16.00 - $18.00 DOE, up to $19 for overnight positions.


• Employee Discounts

Living Our Core Values

Our Core Values guide us in everything that we do at Cove Communities. We know that we are strongest when we collectively embody the six Core Values listed below. We’re searching for team members who are also driven by.

• Trustworthiness


• Hospitality


• Excellence


• Kindness


• Passion


• Stewardship

About Cove Communities

Cove Communities is a well-capitalized real estate investment and operating company.  We own manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies that offer upward mobility and remuneration for team members who support organizational growth through their hard work and dedication.

Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all team members. Cove is committed to providing team members with a work environment free of discrimination and harassment.