CPC Underwriting Assistant

Underwriting Assistant (Processing Center) Global Casualty, Centralized Operations Unit (COU) Philadelphia, PA

Major Duties and Responsibilities:

• Provide superior policy servicing and underwriting support to the Global Casualty Major Complex business unit.
• Complete registration and policy issuance activities; including post bind transactions timely and accurately.
• Ensure premiums are registered correctly and accurately reflected in the department tracking system.
• Communicate with branch offices to gather data and ensure accuracy of policy information.
• Identify and utilize appropriate systems and company forms/endorsements to complete and submit policies to internal and external clients. 
• Maintain/exceed service standards in the areas of production, service, support and customer service/job approach.
• Monitor work queue items and take appropriate action to ensure timely processing of incoming requests and responses to all internal and external inquiries.
• Identify and communicate system related issues to appropriate areas.
• Provide training and assistance as required. 
• Process enrollments in ACEWrap public folder within a 48-hour turnaround.
• Follow Home Office Underwriting Guidelines for subcontractor enrollments.
• File all correspondence in the correct Wrap Up Account folder.
• Report system issues (ACEWrap, Outlook, COU Tracking, WCS) to management or appropriate parties.
• Accurately log subcontractor endorsements, comp filing for processing broker request.
• Ensure procedural compliance; do not deviate from documented procedures without manager approval.
• Support quality and performance through audits, reviews, and feedback.
• Perform other duties and special projects as assigned. 

Minimum Requirements:

• Business or Risk Management degree a plus.
• 3-5 years commercial casualty underwriting support experience a plus.
• Must be able to function effectively and efficiently in a time sensitive and high volume environment. 
• Strong data entry and computer skills including MS Word, MX Excel- Windows 10
• Willingness to take ownership for assigned work and production output.
• Commitment to quality. 
• Strong communications skills, written and verbal.
• Ability to work independently, but also support a team environment.
• Strong organizational and prioritization skills. 
• Must be detail oriented.
• Flexible and adaptable to change.
• Must be able to multi-task and change direction quickly and efficiently. 
• Ability to work independently, but also support a team environment.
• Strong organizational and prioritization skills. 
• Must be detail oriented.
• Flexible and adaptable to change.
• Must be able to multi-task and change direction quickly and efficiently.