Creative Services Manager

Essential Duties and Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/functions of this position.

Creative Operations & Workflow Management

• Own intake, prioritization, and tracking of all creative requests across the organization


• Establish and maintain scalable workflows, timelines, and project management systems


• Balance competing priorities across product, marketing, and communications


• Ensure consistent, on-time delivery of high-quality creative assets

Creative Direction & Brand Stewardship

• Uphold and evolve brand standards across all channels and outputs


• Provide creative direction and feedback to designers and contributors


• Ensure visual consistency across campaigns, product materials, and communications


• Translate strategic objectives into compelling, effective creative execution

Executive & Business-Critical Materials

• Lead the design and development of high-impact, high-visibility materials, including:




• Board and executive presentations


• Joint venture and partnership presentations


• Annual reports and corporate publications


• Sales and marketing collateral




• Partner with senior leadership to translate complex ideas into clear, compelling visual narratives


• Ensure all executive and external-facing materials reflect the highest standards of quality, clarity, and brand consistency


• Support additional creative initiatives as needed to advance organizational priorities and strategic objectives

Brand Portfolio & Digital Presence

• Oversee the organization’s brand portfolio, including acquired and sub-brands, ensuring alignment with overall brand strategy and consistency across all touchpoints


• Establish and maintain brand standards, guidelines, and governance processes across all brands within the portfolio


• Partner with internal stakeholders to integrate newly acquired brands into the organization’s broader brand ecosystem


• Provide strategic direction on brand architecture, positioning, and visual identity evolution


• Oversee the design, functionality, and ongoing optimization of the organization’s website(s)


• Partner with product, communications, and external vendors to ensure the website effectively supports business goals, user experience, and brand representation


• Manage website-related creative priorities, including updates, enhancements, and new content development

Team Leadership & Resource Management

• Manage internal creative talent (e.g., graphic designer(s)) and external partners (freelancers, agencies)


• Allocate resources effectively based on organizational priorities


• Coach and develop creative staff to elevate output, capability, and consistency


• Contribute to future team design and scaling plans

Cross-Functional Partnership

• Serve as the primary liaison between creative, product, and communications teams


• Align creative priorities with broader departmental and organizational strategy


• Facilitate collaboration and proactively manage stakeholder expectations


• Ensure creative work effectively supports product initiatives, campaigns, and communications

Strategic Contribution

• Identify opportunities to improve efficiency, quality, and creative impact


• Help define and evolve the organization’s creative capabilities and structure


• Contribute to campaign planning, product launches, and key initiatives from a creative perspective

Access to Protected Health Information (PHI)

• This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

Working Conditions

• This position will work in an office environment.

Qualifications

• 5+ years of experience in creative services, design operations, or related roles


• Experience managing creative workflows across multiple concurrent projects


• Strong understanding of brand management and design principles


• Ability to collaborate cross-functionally and influence stakeholders


• Strong communication skills, with the ability to translate complex ideas into visual concepts

Strongly Preferred

• Experience managing designers or creative teams


• Background in graphic design or creative production


• Experience supporting executive-level communications and presentations


• Familiarity with project management tools (e.g., Asana, Monday, Jira)

Success Metrics (First 6–12 Months)

• Clear, adopted creative intake and prioritization process


• Improved turnaround time and predictability of deliverables


• High stakeholder satisfaction across product and communications teams


• Consistent, high-quality execution of executive and external-facing materials


• Scalable foundation established for future creative team growth

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing.  By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.