Credit Analyst (B2B Collections)

Job Summary:

The Credit Analyst manages the full scope of collections for assigned accounts to ensure payment is received on a timely basis.

Job Duties:

• Reviews past due accounts receivables daily for assigned accounts 


• Manages collection activities, including, but not limited to, phone communications to customers to secure payment for assigned accounts and adjusting payment terms and/or schedules


• Assesses and determines appropriate next steps in addressing delinquent accounts in an effort to establish a resolution involving satisfactory terms for all parties involved 


• Documents the results of collection calls, and communicates progress of accounts to principals, engagement team and regional finance on a timely basis


• Interacts with key members of firm and client management to resolve billing disputes and service issues


• Reviews Dunn & Bradstreet reports to make a determination on accounts that require continued attention and focus due to poor credit history patterns with the firm and/or other vendors


• Analyzes stagnant accounts, and determines the need for escalation to a Finance Manager or Director for further action


• Utilizes firm best practices to implement process changes to rectify service issues, including, but not limited to, recommending changes to customer payment terms or developing billing schedules based on a client’s cash flow


• Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• High School Diploma or equivalent, required 


• Associate’s or Bachelor’s degree in Accounting, Business Administration, or Finance, preferred

Experience:

• Two (2) or more years of credit / collections field experience, required


• Prior commercial (B2B) collections experience, preferred


• Professional services firm experience, preferred 

License/Certifications:

• N/A

Software:

• Proficient in the use of Microsoft Office Suite, required

Other Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills


• Strong customer service skills


• Basic negotiation skills 


• Ability to work in a demanding environment 


• Capable of effectively analyzing and resolving issues and questions in a professional manner


• Ability to successfully manage multiple projects with an attention to detail while working independently


• Knowledge of firm’s collections procedures 

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range:  $28.85/hr - $33.66/hr

Maryland Range:  $28.85/hr - $33.66/hr

NYC/Long Island/Westchester Range:  $28.85/hr - $33.66/hr