Job Summary

The Credit & Collections Coordinator is responsible for supporting accounts receivable, billing, credit management, collections, and financial record maintenance. This role prepares and reviews account documentation, manages customer accounts, processes invoices, monitors outstanding balances, and supports financial reporting activities. The position requires strong analytical, communication, and organizational skills to ensure accurate financial operations and timely collections.

Key Responsibilities

• Perform customer credit reviews and maintain customer account files.
• Prepare, process, and distribute customer invoices.
• Manage collections activities, including statements and account follow-up.
• Respond to customer inquiries and requests regarding billing and accounts.
• Support sales and operations teams with account-related requests.
• Assist with monthly financial reporting and account analysis.
• Prepare and review Accounts Receivable Aging Reports.
• Maintain account records and assist with bad debt reserve preparation.
• Develop and track monthly Key Performance Indicators (KPIs).
• Review invoice accuracy, coding, and accounting ledger entries.
• Assist with customer claims and account resolution.
• Ensure compliance with company procedures and financial controls.

Requirements

• High School Diploma or GED required.
• Experience in accounting, billing, credit, collections, or accounts receivable.
• Experience handling collection calls and customer correspondence.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational, time management, and multitasking abilities.
• Ability to follow procedures, analyze information, and make sound decisions.
• Ability to consistently meet deadlines and manage multiple priorities.
• Flexibility to work additional hours when required.

Preferred Qualifications

• Degree in Accounting, Finance, Audit, or a related field.
• Experience in shipping, warehousing, or logistics environments.
• Familiarity with accounting systems and financial software.
• Knowledge of accounts receivable reporting and collections processes.