Credit Representative

This position is responsible for the preparation of credit files for Credit Executive review and approval. This includes obtaining required credit reports using multiple systems and software applications, calling other casinos, banks, and extensive interaction with our guests in person and by telephone or email.

• Processes new credit applications received via telephone, email, the Mohegan Sun website or in person
• Creates a Momentum Account for the credit application process
• Verifies the customer’s identification and secures their signature and credit authorization to obtain necessary credit reports
• Requests, verifies, and documents the gaming, bank, and credit bureau reports and obtains verification of the customers residence address
• Converts reports and records into a PDF format to be indexed into a record storage software application for future reference
• Initiates conference calls with our guests and their bank to verify the guest’s bank account information
• Notifies Supervisor of critical information on gaming, bank, and credit bureau reports to ensure good credit decisions
• Greets guest in a warm and sincere manner and provides outstanding guest service
• Addresses all guest concerns in a timely manner
• Answers Casino Credit telephones within three rings

• Prints Momentum cards for guests
• Assists guests in obtaining win/loss statements
• Provides credit information to other inquiring Casino Credit departments
• Assists Cashiering Operations in scanning customer identification and Front Money applications
• Completes additional assigned duties as available such reconciling monthly invoices for credit and bank reports

• High School Diploma or equivalent
• Previous credit or casino accounting experience or at least one year of general office experience
• Excellent computer skills in Word, PDF, Outlook, and Excel

• Excellent written, communication, and organizational skills
• Ability to multi-task under demanding situations
• Extensive guest interaction both in person and via telephone or email
• Experience in multiple software applications to facilitate the credit process

• Must complete and pass the Credit Representative Certification Program
• Knowledge of ACSC, Datamagine, Central Credit, NCC, Equifax, Experian, and SharePoint

• Must be able to work in a fast-paced environment and be able to handle stressful situations in a calm manner
• Must be able to stand or sit for extended periods of time
• Must be able to work various shifts, including weekends and holidays, as needed
• Must be able to provide excellent guest service while interacting with the guest
• Must be able to work at a front window to assist guests as necessary