Credit Representative I - York - Days

Full time (40 hours weekly)

Monday-Friday 7:30AM-4:00PM

General Summary

Represents the System in a professional manner, using good customer service practices in the performance of the following duties: Is responsible for the and maintenance of patient accounts. Performs a variety of functions including, but not limited to, account follow-up, answering inquiries, resolving problems, updating patient information and insurance, and working with patients to ensure timely and accurate application of payments and refund processing.

Duties and Responsibilities

Essential Functions:

• Corrects financial and biographical information that has been improperly entered into the system.


• Reviews and issues patient refunds based off outstanding balances on patient accounts.


• Reviews and issues refunds to patient HSA accounts.


• Reviews and processes NSF and other financial information relayed from the Finance Department.


• Reviews outstanding credit balances in order to apply to other outstanding patient accounts.


• Reviews and posts necessary adjustments to patient accounts to maintain accuracy.


• Reviews and communicates to outside departments all missing charges noted on an account.


• Maintains knowledge of Legacy and Third-party systems needed to process patient refunds and transfer outstanding balances between such systems.


• Makes patient contact through phone or letter to make patients aware of return checks and makes updates to demographic information if necessary.


• Reviews and maintains special programs issued throughout the system.


• Reviews escalated self-pay accounts and takes appropriate corrective action to include follow up, and/or communication with other departments or service lines depending upon the concern.


• Answers all inquiries regarding patient accounts for ALL WellSpan hospital (8) and professional locations.


• Reviews and processes escalated or urgent self-pay credits.


• Reviews and confirms accuracy of self-pay accounts that have flowed to bad debt and alerts appropriate staff if there is an error.


• Processes/posts prompt pay discounts that were not completed at time of service.


• Reviews and completes emails directly to each staff within 24-48 hours via Outlook.


• Completes payment research request for payments not posted or accounted for in Epic or legacy systems. Will post to patient account if warranted.


• Reviews and updates return mail from returned daily statements issued to patients/guarantors.


• Reviews and maintains personal follow-up work queues.


• Special projects as assigned.

Common Expectations:

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.


• Prepares and maintains records of patient charges.


• Maintains appropriate records, reports, and files as required.


• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.


• Participates in educational programs and in-service meetings.


• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year Relevant experience. Required

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.

Benefits Offered:

• Comprehensive health benefits


• Retirement savings plan


• Paid time off (PTO)


• Education assistance


• Financial education and support, including DailyPay


• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)