Crisis Support Specialist

Are you looking to join a company that makes a difference? Do you want to be part of an organization with a commitment to an inclusive and supportive culture? Do you enjoy company-wide staff events with opportunities for team building and getting to know your co-workers? Join our team of compassionate, empathetic, and dedicated staff!

With a career at Riveon Mental Health and Recovery, you’ll partner with a talented group of individuals in a team atmosphere, including a supportive and knowledgeable leadership team. You’ll also have access to a wealth of opportunities for your personal growth and development.

We value our team members and provide an excellent total rewards package of benefits and perks designed to be customizable to your specific needs.

Our Total Rewards Package – What We Offer:

• Inclusive Culture with a Team Atmosphere
• Collaborative environment dedicated to clinical excellence
• Company-Wide All Staff Events - have fun while Teambuilding
• Wellness Programs and Activities
• Up to 41 days off per year (32 days of paid time off plus 9 paid holidays)
• Paid Bereavement Leave
• Paid Jury Duty Time
• Parental Leave
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• Company funded Health Savings Account
• Company-Sponsored FSA and DSA Tax Savings Accounts
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Life Insurance and AD&D
• 100% Company Paid Long-Term Disability Insurance
• Added Value Benefits including:
  • Critical Illness Plans for Employee and Family
  • Accident Plans for Employee and Family
  • Identity Theft Plans for Employee and Family
  • Pet Insurance
  • Short-Term Disability Plan
  • Whole and Term Voluntary Life Plans for Employee and Family
  • Voluntary AD&D Plans for Employee and Family
• 403(b) Retirement Plan with Company Match
• Access to Personal Financial Advisor
• Generous Team Member Referral Bonus Program
• License and Certification Reimbursement
• License Testing Fee Reimbursement
• Annual Tuition Reimbursement
• Travel Expense Reimbursement
• On-Site Pharmacy
• Casual Dress Code
• Shift Differentials and On-Call Stipends
• Stipend for Bilingual, Spanish-Speaking

Pay Range: $17.31 - 23.31 per hour

Placement on the pay scale is commensurate with experience and qualifications

Shifts available: 6 pm - 4 am

POSITION PURPOSE AND OBJECTIVES

In two person teams, the Crisis Support Specialist responds with a licensed Clinician to crisis scenes in the community. This position gathers collateral data at the scene. The worker can also provide transportation for clients to/from community sites. All job functions are performed under the supervision of the Crisis Services Manager.

ESSENTIAL JOB FUNCTIONS

• In collaboration with the Crisis Clinician, gathers collateral data at the scene to help resolve crisis within the community.
• Accompanies clinician health officers in pre-hospital screening with clients in the community.
• Works with client’s primary psychiatrist, case manager and/or counselor.
• Manages the care of clients in consultation with the Crisis Clinician, Team Leader, client’s primary case manager, counselor and doctor. Makes phone calls and coordinates services.
• Provides one-on-one assistance to clients and significant others or families, monitors behavior and mental status of clients at the crisis scene, and documents appropriate services in client charts.
• Answers the Hotline, gathers collateral information and provides information and referrals to community services.
• Transports clients to and from community sites as needed.
• Works flexibly with other team members.
• Attends agency and unit meetings, completes reports (e.g. contact sheets, shift reports, crisis alerts, etc.), and performing all necessary chart and telephone documentation in a timely manner.
• Ensures competence and annual certification in the following areas: CPR and First Aid, and Crisis Intervention.
• Utilizes respectful, trauma-informed language in all aspects of the job.
• Collaborates with treatment team to support techniques that are client-first and include trust and respect
• Promotes and support Trauma Informed Care implementation and initiatives within the organization
• Uses the Trauma Informed Care approach to work collaboratively with clients and other team members (internal and external) to help support clients in their treatment and recovery
• Must be able to react to change and stress productively and to handle other related tasks as assigned.
• Must be able to maintain regular and predictable attendance and punctuality.
• Must be able to get along with others and work as a team.
• Must exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Description.
• Must be able to follow and conform to the treatment plan of the clients on the residential unit.
• Other related duties as instructed by the team leaders

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Riveon Mental Health and Recovery Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues; good interpersonal skills in order to interact efficiently with clients, doctors, other clinicians, and in dealing with the public on the hot line calls; the ability to assess clients’ strengths, needs, and individual situations; knowledge of mental illness and psychotropic medications; must have a working familiarity with treatment plans.
• Must be able to work independently and to follow directions of various team leaders and shift supervisors.
• Must exhibit sensitivity to different cultures.

WORKING CONDITIONS

• The majority of the time is spent in the community.
• The individual will have a large amount of client contact and must have excellent language and speaking skills.
• The individual may also spend a portion of their time on the phone.
• This individual may periodically be required to lift and/or carry up to 10 pounds.
• Must be able to physically interact with client and others in emergency situations to prevent harm to client and others.
• The individual in this position must be able to communicate clearly both verbally and in writing.
• Due to the computer work this individual must be able to sit for extended periods of time and operate required equipment.

REQUIREMENTS/QUALIFICATIONS

• Associate's degree in a related field and experience in mental health is preferred, along with good interpersonal skills and oral/ written communication. Prior work experience, education and training in lieu of the degree will be considered.
• The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36-month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.
• Must be able to work differing shifts, weekends, and holidays.
• Must have favorable references and/or evaluations.
• Candidates with educational backgrounds and training in trauma-informed and/or trauma-specific services, a plus.