CRM Coordinator Patient Access

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Greets and receives patients into the health care facility. Responsible for accurate and timely processing of items related to patient demographics, insurance information, constent forms, scheduling and financial obligation. This position is the first impression of WVU Healthcare to the patient.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent.
2. State criminal background check and Federal (if applicable), as for regulated areas.

EXPERIENCE:

1. Four (4) years of patient financial services, patient access, or registration experience.  

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Associate’s degree or Bachelor’s degree.
EXPERIENCE:
1. Supervisory experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an exhaustive list of all responsibilities and duties.  Other duties may be assigned.

1. Provides daily supervision to registration and scheduling staff to ensure prompt, courteous service to patients, visitors, providers and co-workers.
2. Monitors daily operations to ensure adherence to documented policies and procedures regarding collection of patient demographic information and financial data within their department
3. Coordinates registration, scheduling activity and managed care referrals with other clinical facilities and departments to ensure continuity of care and optimal communication.
4. Coordinates and organizes collection and verification of insurance/financial information for patients prior to appointment or during the check in process.
5. Compiles and completes daily departmental deposits.  Complies with cash policies and procedures.
6. Participates in meeting the goals and objectives of the work unit and department to ensure the department contributes to the attainment of WVUH goals and objectives.
7. Demonstrates regard for the dignity, respect and safety of all patients, family members and visitors as defined in the philosophy of the organization.
8. May conduct new employee orientation and provide continuing training to employees.
9. Provides a supportive atmosphere for both co-workers and providers.
10. Acts as liaison with Human Resources and other departments regarding the dissemination of information to co-workers.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping and feeling are necessary body movements utilized in performing duties throughout the work shift.
2. Must be able to sit for extended periods of time.
3. Must have reading and comprehension ability.
4. Visual acuity must be within normal range.
5. Must be able to exert in excess of 50 pounds of force occasionally to move patients or objects.
6. Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Office type environment.
2. Patient care environment.

SKILLS AND ABILITIES:

1. Ability to Multi-task.
2. Ability to handle difficult situations regarding patients issues and employee issues.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

8121 UHA Obgyn Center for Reproduction

Address:

1322 Pineview Drive

Morgantown

West Virginia

Equal Opportunity Employer

 

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.