CRM Developer (Secret or Top Secret Cleared)

Job Summary: 

The CRM Developer is responsible for the design, development, implementation, and support of CRM systems, with a strong focus on ServiceNow and Salesforce. This role involves working closely with stakeholders to understand business requirements, translating them into technical specifications, and ensuring the delivery of high-quality CRM solutions. The ideal candidate will have extensive experience in CRM systems development, particularly with ServiceNow and Salesforce. This is a 6 month contract to hire and requires an active Secret or Top Secret clearance.

• CRM Systems Development:
• Design, develop, and implement CRM solutions using ServiceNow and Salesforce.
• Customize and configure CRM applications to meet business needs.
• Develop and maintain integrations between CRM systems and other enterprise applications.
• Requirement Analysis and Solution Design:
• Work with stakeholders to gather and analyze business requirements.
• Translate business requirements into technical specifications and design documents.
• Develop solutions that are scalable, maintainable, and aligned with best practices.
• System Administration and Support:
• Provide ongoing support and maintenance for ServiceNow and Salesforce applications.
• Troubleshoot and resolve issues related to CRM systems.
• Perform regular system updates, patches, and upgrades.
• Data Management and Reporting:
• Ensure data integrity and quality within CRM systems.
• Develop and maintain custom reports and dashboards to provide actionable insights.
• Implement data migration strategies and tools as needed.
• Collaboration and Communication:
• Work closely with cross-functional teams, including IT, Sales, Marketing, and Customer Service, to ensure successful CRM implementation and adoption.
• Communicate effectively with stakeholders to provide updates and gather feedback.
• Provide training and support to end-users and other IT staff.
• Continuous Improvement:
• Stay updated with the latest CRM technologies, trends, and best practices.
• Identify opportunities for process improvement and implement enhancements.
• Participate in cross-functional projects and contribute to the overall IT strategy.