CS Supply and Matching Coordinator

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Customer Service Supply and Matching Coordinator

Richemont | Fort Worth, TX

Role Overview

The main objective of the Supply and Matching Coordinator is to provide key support to the workshop. The candidate will be primarily responsible for managing the workshop process flow in a timely manner by adhering to company objectives.

 This position requires excellent organizational skills.

This position reports to the CS Supply and Matching Supervisor.

Main Responsibilities

Repair matching management.

Kit box maintenance and management.

Repair flow allocation and management.

Collaborate and communicate with other internal departments and colleagues to ensure the smooth flow of the processes.

Maintain operational standards.

Problem solving

Qualifications

• Excellent computer skills are a must, including proficiency in Microsoft Office suite. SAP/Excel experience is a plus.
• Proven ability to work in a fast-paced, challenging environment.
• Attention to Detail: Must have the ability to focus on the minor details without losing sight of the big picture.
• Multi-tasking Ability: Should be able to handle multiple queries and tasks at the same time without compromising on quality.
• Proactive Attitude: Willingness to take the initiative and be a self-starter.
• Excellent analytical, organizational, and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external)

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

WE OFFER

We care about our associate’s health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

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